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MGMT 300

Chapter 16

The two types of objective controls managers use are _______. Behavior and Output
________ control regulates workers' actions and routines on the job, while _____ control measures the results of their efforts. Behavior; output
True or False: Feedback control is a mechanism for gathering information about performance deficiencies before they occur. False.
True or False: One significant advantage of economic value added (EVA) is that it clearly states what specific actions managers should or should not take in order to improve financial performance. False.
True or False: The control process begins when managers set goals. True.
True or False: Concurrent control seeks to prevent or minimize performance deficiencies before they occur. False.
_______ control is a method of gathering information about performance deficiencies after they occur. Feedback.
________ controls should be used when it is necessary to standardize operating procedures and establish limits. Bureaucratic.
Which of the following statements about economic value added (EVA) is true? EVA is the amount by which profits (after expenses) exceed the cost of capital in a given year.
Control is a(n) _______ process. continuous, dynamic and cybernetic
In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were _______ for the beverage company. standards.
In the traditional control systems used at most companies, ______ measures are used to assess performance. financial.
_____ control is a method of gathering information about performance deficiencies before they occur. Feedforward.
Created by: usmkatie
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