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TEST 4 Org behvior

Chapters 15-18

QuestionAnswer
What is Organizational Structure? How job tasks are formed, divided, grouped and coordinated
What are the 6 elements of Organizational Structure Work Specialization, Departmntalization, Chain of Command, Span of Control, Centralization & Decentralization, Formalization
Work Specialization The degree to which tasks in the org are subdivided into separate jobs.
Departmentalization the basis by which jobs are grouped together.
Chain of command The unbroken line of authority that extends from the top of org to the lowest and clarifies who reports to them.
Span of control the number of people a manager can efficiently and effectively direct
Centralization/Decentralization the degree to which decision making is consider ed throughout the org.
Formalization degree to which jobs within the org are standardized
Simple Structure A structure characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization
Bureaucracy A structure of highly operating routine tasks.
Matrix Structure Structure that creates dual lines of Auth and combines functional and product departmentalization
Virtual Organizations Small core org that outsources its major business functions, highly centralized
Boundaryless Organizations An org that seeks to eliminate the chain of command, have limitless spans of control, and replace departments with empowered teams.
Factors influencing structure Strategy,Size,Technology,Environment
Strengths of Bureaucracy functional economies of scale, min duplication of personnel and equipment, enhanced communitcation, centralized decision making
Weaknesses of Bureaucracy Sub unit conflicts with org goals, Obsessive concern with rules and regs, Lack of emp discretion to deal with problems
Mechanistic highly specialized,clear chain of command, narrow span of control, high formalization
Organic teams, free flow of info, wide span of control, low formalization
Organizational Culture Common perception held by orgs members
7 Characteristics of Organizational Culture Innovation and risk taking, Attention to detail, Outcome orientation, People orientation, Team orientation, Aggressiveness, Stability
Dominant culture Expresses the core values that are shared by majority of orgs members
Subculture mini cultures in an org, defined by department designations
Strong Culture intensely held and widely shared in organization
Culture as Liability institutionalization, barrier to change, barrier to diversity, barriers to mergers
Source of Organizational Culture through founder
Sustaining Culture through managers
Stories, Rituals & Material Symbols how emps learn culture
Methods of selection initial, substantive, contingent
Types of training Basic Literacy skills, Technical skills, Interpersonal skills, Problem Solving Skills
Methods of Training Formal, Informal, On the Job, Off the job, Computer based
3 types of behaviors we evaluate Task performance, Citizenship, Counter productivity
Planned change Activities that are proactive and purposeful, an intentional, goal
Change agents Persons who act as catalysts and assume the responsibility for managing change activities
Forces for Change Nature of workforce, Technology, Economic Shocks, Competition, Social Trends, World Politics
Kotter’s 8 Steps Sense of Urgency, Form Coalition,Create New Vision, Communicate Vision, Empower others by removing barriers, Create and reward short term “wins”,(Consolidate, reassess, adjust), Reinforce
Organizational Development A collection of planned interventions, built on humanistic democratic values, that seeks to improve organizational effectiveness and employee wellbeing
Learning Organizations An organization that has developed the continuous capacity to adapt and change
Stress A dynamic condition in which an individual is confronted with an opportunity, constraint, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important
Consequences of Stress Physiological, Psychological, Behavioral
Sources of Stress Environmental factors(economic,political,technological uncertainties), organizational factors(task, Role, Interpersonal demands), Personal factors (Family, econ problems, personality)
Created by: Jlaney08
 

 



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