Busy. Please wait.

show password
Forgot Password?

Don't have an account?  Sign up 

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Don't know
remaining cards
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
restart all cards
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

BE-T2-Ch 5

Business 205 - Test # 2 - Chapter 5

When determining your message's basic plan, a good beginning is one which: assesses your readers' probable reaction to what you have to say.
"Will you please provide the details of the equipment utilization for the last quarter?" This statement is an example of: a routine inquiry.
Usually, a good place for general explanatory material that fits the entire message is: before or after the direct request in the opening paragraph.
The not-so-good message: begins indirectly with an obvious statement about receipt of the inquiry.
Which of the following is an example of an adjustment-grant message that uses a slow and negative treatment? Begins with an obvious comment about receiving the claim.
Which of the following is a direct and positive technique used in adjustment-grant messages? Uses the subject line to identify the transaction.
Which of the following statements would you expect to find in an acknowledgement? Please find attached the style guide to help you specify the textures for your flooring requirements.
Which of the following is a fair-minded close in a claims message? I would be grateful if you could release the bar on our calls by Tuesday next, when we reopen our shop.
Which of the following is a level of formality in operational communications? Senior-level formality messages
Frankness describes the tone of messages at this level of formality. The goal of the message is simply to exchange the information needed to conduct the company's work. Identify this level of formality. Casual operational
Created by: tinafici