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3rd Management Test
Study Study
| Question | Answer |
|---|---|
| Exam 3 Review Sheet Chapter 10 - Know the different types of Conflict | Intra-personal, Inter-personal, Inter-group |
| - Be familiar with the Causes of Conflict | Organizational Structure, Limited Resources, Task Interdependence, Incompatible Goals, Personality Differences, Communication Problems |
| - Be very familiar with the various Conflict Handling Styles | Accommodation, Avoidance, Compromise, Collaboration, Competition |
| - Know the five phases of Negotiation | Investigation, Determine your BATNA, Presentation, Bargaining, Closure |
| - Be familiar with the Negotiation Strategies | Distributive Approach, Integrative Approach |
| - Know the Third Party Negotiations | Mediation, Arbitration, Arbitration-Mediation |
| - Be very familiar with the various Decision Making Models, and when you should use each | |
| Know and understand each of them I will not ask you to list the steps of any of them, however you should know what they are all about (pretty intricately, too) | Rational Decision Making Boundary Rational Model Creative Decision Making Intuitive Decision Making |
| - Be familiar with the various “decision-making traps”…faulty decision making | Overconfidence bias – Hindsight bias – Anchoring bias – Framing bias – Escalation of commitment – |
| - Be familiar with the “symptoms of groupthink” | Illusion of invulnerability – Collective rationalizations An unquestioned belief in the group’s inherent morality – Stereotyped views of out-groups – Direct Pressure - Self-Censorship Illusion of Unanimity The emergence of self-appointed mind |
| - Be familiar with the “tools and techniques for making better decisions” | Nominal Group Technique – Dephi Technique – Majority Rule – Consensus – Group Decision Support Systems (GDSS) – Decision Trees – |
| - Be familiar with the “trait approaches” and “behavioral approaches” to leadership | Trait Approaches – Integrity, Intelligence, Extraversion, Conscientiousness, Open to Experience, Self-Esteem Behavioral: Task-Oriented- People-Oriented – |
| - Know the various Leader Decision Making styles | Authoritarian, Democratic, Laissez-faire |
| - Know and have a good understanding of the “contingency approaches to leadership” (all except Fiedler…the really crazy approach) these deal with conditions where certain styles of leadership are more effective | Situational Leadership – directing, coaching, supporting, delegating Path-Goal theory – Vroom and Yetton – |
| - Know and understand the contemporary approaches to leadership (transformational leadership, transactional leadership, Leader-Member Exchange approach, servant leadership, and authentic leadership) | Transformational leadership – Transactional leadership – Leader-Member Exchange - Servant Leadership – Authentic Leadership – |
| Chapter 13 - Know the Bases of Power | Legitimate Reward Power Coercive Expert Informational Referent |
| - Know the various Responses to Influence Tactics | Resistance – not obey Compliance – unwillingly obey Commitment – willingly obey |
| - Be familiar with the Most Commonly Used Influence Tactics | Rational Persuasion Legitimating Personal Appeal Exchange Ingratiation Pressure Coalitions Inspirational appeals Consultation |
| - Be familiar with the components of Impression Management | Nonverbal – clothing, body language, demeanor Verbal – tone of voice, rate of speech, what you say and how you say it Behavioral – how you perform on the job and how u interact with others |
| - Know the Building Blocks of Structure, and be familiar with the specifics of each (advantages/disadvantages, types, etc) | Centralization Formalization Hierarchical levels Departmentalization |
| - Be familiar with the Contemporary Forms of Organizational Structure | Matrix Organizations, Boundary-less Organizations, Learning Organizations |
| - Be familiar with the Forms of Organizational Change | Company structure > Strategy > Policies > Procedures > Technology > Culture |
| - Be familiar with the forms of resistance to change, and why people resist change | Active resistance Passive resistance Compliance Enthusiastic Support |
| - Be familiar with the three levels of organizational culture | Assumptions – reflect believes about human nature Values – shared principles, standards and goals Artifacts – visible and concrete aspects of organizational structure |
| - Be familiar with the dimensions of culture we discussed in class (Organizational Culture Profile), including the additional ones we talked about | Detail Oriented Innovative Aggressive Outcome Oriented Stable People Oriented Team Oriented Service Safety |
| - Know the Visual Elements of Culture | Mission Statement Rituals Stories Physical Layout Rules and Policies |
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