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Chap. 3 Vocabulario
Vocab
| Question | Answer |
|---|---|
| Decision-making process | A set of eight steps that includes identifying a problem, selecting a solution, and evaluating the effectiveness of the solution |
| Problem | A discrepancy between an existing and a desired state of affairs |
| Decision criteria | Factors that are relevant in a decision |
| Decision implementation | Putting a decision into action |
| Heuristics | Judmental shortcuts or "rules of thumb" used to simplify decision making |
| Rational decision making | Describes choices that are consistent and value-maximizing within specified constraints |
| Bounded rationality | Making decisions that are rational within the limits of a manager's ability to process information |
| Satisfice | Accepting solutions that are "good enough" |
| Escalation of commitment | An increased commitment to a previous decision despite evidence that it may have been a poor decision |
| Intuitive decision making | Making decisions on the basis of experience, feelings, and accumulated judgment |
| Structured problem | A straightforward, familiar, and easily defined problem |
| Unstructured problem | A problem that is new or unusual for which information is ambiguous or incomplete |
| Programmed decision | A repetitive decision that can be handled using a routine approach |
| Procedure | A series of interrelated, sequenfial steps used to respond to a structured problem |
| Rule | An ecplicit statement that tells employees what can or cannot be done |
| Policy | A guideline for making decisions |
| Nonprogrammed decision | A unique and nonrecurring decision that requires a custom-made solution |
| Certainty | A situation in which a decision maker can make accurate decisions because all outcomes are known |
| Risk | A situation in which a decision maker is able to estimate the likelihood of certain outcomes |
| Uncertainty | A situation in which a desicion maker has neither certainty nor reasonable probability estimates available |
| Groupthink | When a group exerts extensive pressure on an individual to withhold his or her different views in irder to appear to be in agreement |
| Brainstorming | A idea-generating process that encourages alternatives while withholding critism |
| Nominal group technique | A decision-making technique in which group members are physically present but operate independently |
| Electronice meeting | A type of nominal group technique in which participants are linked by computer |
| Ringisei | Japanese consensus-forming group decisions |
| Creativity | The ability to produce novel and useful ideas |
Created by:
ndelgado
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