click below
click below
Normal Size Small Size show me how
mikeesp15
chapter 12 vocabulary
Question | Answer |
---|---|
Leader | A manager who earns the respect and cooperation of employees to effectively accomplish the organization's work. |
Leadership | The ability to influence individuals and groups to achieve organizational goals. |
Human Relations | How well people get along with each other when working together. |
Power | the ability to control behavior |
Position Power | Comes from the position the manager holds in the organization. |
Reward Power | based on the ability to control resources, rewards, and punishments. |
Expert Power | Given to the people who are considered the most knowledgeable. |
Identity Power | Given to people because others identify with and want to be accepted by them. |
Leadership Style | the general way a manager treats and directs employees. |
Autocratic Leader | One who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
Democratic Leader | One who encourages workers to share in making decisions about work related problems. |
Open Leader | A manager who gives little or no direction to workers. |
Situational Leader | One who understands employees and job requirements and matches actions and decisions to the circumstances. |
Work Rules | Regulations created tp ,aomtaom am effective environment in a business. |