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Business Test Review
| Question | Answer |
|---|---|
| Leader | a manager who earns the respect and cooperation of employees to effectively accomplish the organization's goals |
| Leadership | the ability to influence individuals and groups to achieve organizational goals |
| Human Relations | how well people get along with each other when working together |
| Power | the ability to control behavior |
| Position power | comes from the position the manager holds in the organization |
| Reward power | based on the ability to control resources, rewards, and punishments |
| Expert power | given to people who are considered the most knowledgeable |
| Identity power | given to people because others identify with and want to be accepted by them |
| Leadership style | the general way a manager treats and directs employees |
| Autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done |
| Democraic leader | one encourages workers to share to share in making decisions about work-related problems |
| Open leader | a manager who give little or no direction to employees |
| Situational leader | one who understands employees and job requirements and match his or her actions and decisions to the circumstances |
| Work rules | regulations created to maintain an effective working environment in a business |
Created by:
jdelgado12
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