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Mixwhat14
Chapter 12
| Question | Answer |
|---|---|
| Leader | a manage who earns the respect and cooperation of empoyees to effectively accomplish the organization's work |
| Leadership | the ability to influence indviduals and groups to achieve organized goals. |
| Human relations | how well people get along with each other when working together. |
| Power | The ability to control behavior. |
| position power | comes from the position the manager holds in the organized. |
| Reward power. | based on the ablility to control resources, rewards, and punishments. |
| expert power | given to people who are considered the most knowledgeable. |
| identity power | given to poeple because others identfiy with and want to be accepted by them. |
| Leadership style | the genear l way a maaager treats and directs employees. |
| autocratic leader | one owho gives direct, clear, and precise orders with detailed instruction as to what, when, and how work is to be done |
| democratic leader. | one whoe ecnourages workers to share in making decisions about work related problems. |
| open leader | a manager who gives little or no direction to workers. |
| situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances. |
| work rules | regulations created to maintain an effective working environment in a business |
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mixwhat14
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