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Chapter 12

Leader a manage who earns the respect and cooperation of empoyees to effectively accomplish the organization's work
Leadership the ability to influence indviduals and groups to achieve organized goals.
Human relations how well people get along with each other when working together.
Power The ability to control behavior.
position power comes from the position the manager holds in the organized.
Reward power. based on the ablility to control resources, rewards, and punishments.
expert power given to people who are considered the most knowledgeable.
identity power given to poeple because others identfiy with and want to be accepted by them.
Leadership style the genear l way a maaager treats and directs employees.
autocratic leader one owho gives direct, clear, and precise orders with detailed instruction as to what, when, and how work is to be done
democratic leader. one whoe ecnourages workers to share in making decisions about work related problems.
open leader a manager who gives little or no direction to workers.
situational leader one who understands employees and job requirements and matches actions and decisions to the circumstances.
work rules regulations created to maintain an effective working environment in a business
Created by: mixwhat14
Popular Management sets




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