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gonzalez12
chapter 12 vocabulary
Question | Answer |
---|---|
Leader | A manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization |
Leadership | the ability to influence individuals and groups to coopeeratively achieve organizational goals |
Human relations | refers to how well people get along with each other when working together |
Position power | comes from the position the manager holds in the organization |
power | is the ability to control behavior |
reward power | power based on the ability to control rewards and punishments |
expert power | power given to people because of their superior knowledge about the work |
identity power | power given to people because others identify with and want to be accepted by them |
leadership style | the general way a manager treats and supervises employees |
autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done |
democratic leader | is one who encourages workeres to share in making decisions about their work and workrelated problems |
open leader | is a manager who gives little or no direction to employees |
situational leader | one who understands employees and job requirements and matches his or her actions and decisions to the circumstances |
work rules | are regulations created to miantain an effective working environment in a business |