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chapter 12 vocab

Leader A manager who earns the respect and cooperation of employees to effectively acomplish the work of the organization.
Leadership Is the ability to influence individuals and groups to cooperatively achieve organizational goals.
Human relations Refers to how well people get along with each other when working together.
Power Is the ability to control behavior.
Position power Comes from the possition the manager holds in the organization.
Reward power Is power based on the ability to control rewards and punishments.
Expert power Is power given to people because of their superior knowlange about the work
Identity power Is power given to people because of their superior knoledge about the work.
Leadership style The general way a manager treats and supervises employees.
Autocratic leader Is one who gives direc, clear, and precise orders with detailed instructions as to what, when and how work is to be done.
Democratic leader Is one who encourages workers to share in makeing decisions about their work and workrelated problems.
Open leader Is a manager who gives little or no direction to employees.
Situational leader Is one who understands employees and jobs requirements and matches his or her actions and decisions to the circumstances.
Work rules Are regulations created to maintain an effective working enviroment in a business.
Created by: kevin030492
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