click below
click below
Normal Size Small Size show me how
kevin030492
chapter 12 vocab
Question | Answer |
---|---|
Leader | A manager who earns the respect and cooperation of employees to effectively acomplish the work of the organization. |
Leadership | Is the ability to influence individuals and groups to cooperatively achieve organizational goals. |
Human relations | Refers to how well people get along with each other when working together. |
Power | Is the ability to control behavior. |
Position power | Comes from the possition the manager holds in the organization. |
Reward power | Is power based on the ability to control rewards and punishments. |
Expert power | Is power given to people because of their superior knowlange about the work |
Identity power | Is power given to people because of their superior knoledge about the work. |
Leadership style | The general way a manager treats and supervises employees. |
Autocratic leader | Is one who gives direc, clear, and precise orders with detailed instructions as to what, when and how work is to be done. |
Democratic leader | Is one who encourages workers to share in makeing decisions about their work and workrelated problems. |
Open leader | Is a manager who gives little or no direction to employees. |
Situational leader | Is one who understands employees and jobs requirements and matches his or her actions and decisions to the circumstances. |
Work rules | Are regulations created to maintain an effective working enviroment in a business. |