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garcia chapter 12
chapter 12 vocabulary
Question | Answer |
---|---|
leader | a manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization. |
leadership | the ability to influence individuals and groups to cooperatively achieve organizational goals |
human relations | refers to how well people get along with each other when working together |
power | the ability to control behavior |
position power | comes from the position the manager holds in the organization |
reward power | power based on the ability to control rewards and pinishments |
expert power | power given to people because thier superior knowlegde about work |
identy power | is power given to people because others identify with and want to be accepted by them |
leadership style | general way a manager treats and supervises employees |
autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, an how work is to be done |
democratic leader | is the one who encourages workers to share in making decisions about their work and work-relarted problems |
open leader | manager who gives little or no direction to employees |
situational leader | one who uderstand employeesand job requirements and matches hir or her actions and decisions to the circumstances |
work rule | regulations created to maintain an efective working environment in a business |