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garcia chapter 12

chapter 12 vocabulary

QuestionAnswer
leader a manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization.
leadership the ability to influence individuals and groups to cooperatively achieve organizational goals
human relations refers to how well people get along with each other when working together
power the ability to control behavior
position power comes from the position the manager holds in the organization
reward power power based on the ability to control rewards and pinishments
expert power power given to people because thier superior knowlegde about work
identy power is power given to people because others identify with and want to be accepted by them
leadership style general way a manager treats and supervises employees
autocratic leader one who gives direct, clear, and precise orders with detailed instructions as to what, when, an how work is to be done
democratic leader is the one who encourages workers to share in making decisions about their work and work-relarted problems
open leader manager who gives little or no direction to employees
situational leader one who uderstand employeesand job requirements and matches hir or her actions and decisions to the circumstances
work rule regulations created to maintain an efective working environment in a business
Created by: nayeli10
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