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chpt 12 vocab

QuestionAnswer
Leader A manager who earns the respect and cooperation of emloyees to effectively accomplish the organization's work
Leadership The ability to influence individuals and groups to achieve organizational goals
Human Relations how well people get along with each other when working together
Power the ability to control behavior
Position Power comes from the position the mangager holds in the organization
Reward Power based on the ability to control resources, rewards, and punishments
Expert Power given to people who are considered the most knowledgeable
Identity power given to people because others identiry with and want to be accepted by them
leadership style the general way a manager treats and directs employees
autocratic leader one who gives direct about work assignments and to require other employees to perform assigned tasks
democratic leader one who encourages workers to share in making decisions about work related problems
open leader a manager who gives little or no direction to workers
situational leader one who understands employees and job requirements and matches actions and decisions to the circumstances
work rules regulations created to maintain an effective working environment in a business
Created by: LuisBatista
 

 



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