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ms. educated
introduction to quality management
| Question | Answer |
|---|---|
| What are the three levels of quality | expected quality, percieved quality, and actual quality |
| The level of quality of the product or service that is expected by the customer and may be influenced by outside factors such as prior word of mouth from friends and relatives is called | Expected quality |
| The customers perception of the product or service is called | Percieved qualtiy |
| The level of quality uses statistical data to measure outcomes and considers all factors that can influence the final outcome is called | Actual quality |
| The first one to use a systematic approach to collecting and analyzing mortality rates in the hospital and the quality of clinical health care by assesing patient out comes was carried out by | Flourence nightingale |
| who is considered the father of scientific management | fredrick wonslow taylor |
| Who used the quality improvement philosophy to revitalize the economy of japan after WWII and was credited for the concept of quality improvement that began to gradually replace the concept of scientfic management. | W. Edward Deming and Joseph Juran |
| what is HIPPA four standards | 1. Electronic patient record system security requirements 2. Standard electronic formats for insurance transactions such as enrollment, encounters, and claims 3.standard identifiers and codes for instiutions personnel,diagnoses, and treatments 4.patie |
| Is joint commission voluntary or involuntary | Voluntary |
| Why is voluntary joint commission so important to MTFs | Without joint commission accrediation they may not posses medicaid and medicare certification, hold certain licenses, have a residency program for training physicians, obtain reimbursements for insurance companies or recieve malpractice insurance |
| An all encompassing management program used to ensure excellence in healthcare through the systematic collection and evaluation of data is called | Quality assurance |
| What is the primary objective of a QA program | the enhancement of patient care which includes patient selection parameters and scheduling, management techniques, departmental polices and procedures, technical effectiveness and efficiency, in service education, and image interpertation with timeless |
| Part of the QA program that deals with techniques used in the monitoring and maintaing the technical elements of the systems that affect the quality of the image is called | Quality control |
| What are the three levels of quality control | level 1. noninvasive and simple, Level 2. Noninvasive and complex, Level 3. Invasive and complex |
| Evaluations that can be performed by any technologist and include test such as the wire mesh test for screen contact and the spinning top test for timmer accuracy is called | Noninvasive and simple |
| Evaluations that should be performed by a technologist who has been specifically trained in quality control procedures is called | Noninvasive and complex |
| Evalutions that involve some disassembly of the equipment and are normally performed by engineers or physicits is called | invasive and complex |
| What ensures and maintains quality that continually improves quality by focusing on improving the system of process in which individual workers function rather than on the individual themselves is called | Continuous quality improvement |
| Continuous quality improvement is also referred to as | total quality management, total quality , control, total quality leadership, total quality improvement, and statistical quality control |
| The process or system in place is the cause of problems 85% of the time, and the people or personnel within the process are the cause of problems 15% of the time is called | The 85/15 rule |
| 80% of the problem are the results of 20% of the causes is the | 80/20 rule |
| workers who are closest to the problen probably know what is wrong with the process and are better able to fix it is apart of the 5 permises of process improvement T/F | True |
| Structured problem- solving processes that use statistical means to verify performance produce better long-term solutions than processes that are not structured are apart of the 5 premises of process improvement T/F | True |
| Improving quality is the responsibilty of everyone within an organization because all are a part of the process is apart of the 5 premises of process improvement T/F | True |
| An ordered series of steps that help achieve a desired outcome or all the tasks directed at accomplishing one particular outcome grouped in a sequence is called | A process |
| A group od related processes. The parts of any process include a supplier, input, action, output and the customer is called | A system |
| What are the eight problem identification and analysis group dynamic tools | Brainstorming, Focus groups, Quality improvement teams, Quality circles, Multi-voting, Consensus, Working teams, Problem-solving teams |
| A group process used to develop a large collection of ideas without regard to their merit or validity is called | Brainstorming |
| A small group that focuses on a particular problem and then hopefully derives a solution is called | Focus groups |
| A group of individuals who implement the solutions that were derived by the focus groups is called | Quality improvement team |
| This type of group dynamic tool composed of supervisors and workers from the same department that should meet regularly and have the specific function to identify potential problems with the department and formulate soultions is called | Quality circles |
| This method is normally used after a tbrainstorming session to dismiss nonessential or nonrealistic ideas and then concentrate on those that can realistically solve the problem is called | Multi-voting |
| This is used after a successful brainstorming session after ideas are formulated during the group members, through discussion and teamwork come to an agreement on the most important idea to be addressed is called | Consensus |
| These teams focus on solving a complete or completing an entire task, rather than focusing on any one particular step in a process is called | Work-teams |
| These teams work in specific tasks and meet to solve particular problems. They function to identify, anaylze and tehn solve both quality and productivity issues is called | Problem-solving teams |
| The five key process variables are | Manpower, Machines, Materials, Environment, and Policies |
| The personnel involved in the process is called | Manpower |
| The equipment involved in the process is called | Machines |
| The type and quality of materials used is the process is called | Materials |
| The physical and psychological aspects on people involved in the process is called | Environment |
| The steps in the procedure or policy manual that have been used in the process is called | Polices |
| What are the six steps of any CQI model | Identify the problem, Assign responsibilty, Determine performance indicators, Collect, organize and evaluate data, Take action to improve care and service, communicate with all involved |
| The number one indicator for quality assurance is the | Repeat rates |
Created by:
jellybean22
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