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MGMT test Ch. 1-2
questions directly off the quiz for MGMT 301 at FSU
| Question | Answer |
|---|---|
| What's a Manager's Responsibility? | Achieving organizational objectives through efficient and effective utilization of resources. |
| What are the 4 functions of Management? | Planning, Organizing, Leading, Controlling |
| What is Globalization and Diversity? | All involved either directly, there are now more "diverse" people in the market so diversity is more of an issue. |
| What's My personal management style? | Participative |
| What are some characteristics of a Participative manager? | Less directive, highly supportive. This is appropriate for highly capable employees |
| What is culture? | The values, beliefs, and assumptions about appropriate behavior that members of an organization share. |
| What's a stakeholder? | Person whose interests are affected by organizational beavior. |
| What are 6 examples of stakeholders? | Customers, Suppliers, Governments, Communitty, Employees, shareholders |
| What is EVA? | Economic Value Added; the amount of value you add to a product when transforming the raw materials into a finished product. |
| What is TQM? | Total Quality Management; the process that involves everyone in an organization focusing on the customer to continually improve product value. |
| What are the 5 artifacts of an organization's culture? | Heroes, stories, slogans, symbols, ceremonies |
| What are the three levels of the orgaizational culture piramid? | top: behavior; Middle: Values and Beliefs; Bottom: assumptions |
| What are the 9 external factors that effect business? | Customers, competition, suppliers, labor force, sharholders, society, technology, the economy, and governments. |
| What are the 6 internal factors that affect business? | Management and culture, mission, resources, systems processes, struture. |
| What are ethics? | the standards of right and wrong that influence behavior. Golden Rule, 4-way test |
| What are the 5 ways people justify unethical behavior? | Displacement & diffusion of responsibility, advantageous comparison, disregard/distortion of consequences, attribution of blame, and euphemistic labeling. |
| What is social responsibility? | the consicious effort to operate in a manner that creates a win-win situation for all stakeholders. |
Created by:
marissam06
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