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Scheduling
MOPS Scheduling Unit Test Review
| Question | Answer |
|---|---|
| What is the most important thing to have when scheduling appointments? | The physicians availability |
| List the info you should obtain from the patient when scheduling an appointment | name, phone #, reason for visit, insurance |
| Name the three systems for office appointments | Open, flexible, scheduled |
| What are "open" or "tidal wave" appointments | No appointment, walk in basis |
| What are "flexible" appointments | Different hours on different days |
| What are "scheduled" appointments | Most effective use of time |
| List three ways to remind patients about a scheduled appointment | phone call the day before, appointment card, post card in a tickler file |
| Why should an appointment book have open time slots available | To allow for emergency visits and new patients |
| List three factors taken into consideration when scheduling appointments | Dr's preference, patients needs, available facilities & equipment |
| What should you look for when selecting an appointment book | conforms to desk size, large enough to accommodate practice, allows for patient info, opens flat |
| Explain "establishing the matrix" | advanced preparation, block off times when Dr. is routinely unavailable |
| Describe "buffer time" | break time Dr's preference usually 15-20 min am & pm to catch up on business |
| Explain group/cluster scheduling | Scheduling same type of appointments on the same day of the week. (usually peds & surgery) |
| Name two things that would be helpful to a patient who needs to schedule a series of appointments | schedule same days at same time give an appointment card |
| What is the main purpose of appointment scheduling | to make the best use of effective time management |
| List two things that effective time management accomplishes | makes best use of staff time allows for emergencies |
| What is the most important thing to remember when keeping an appointment book | it is a legal document |
| what is the best way to schedule appointments for a patient who is habitually late for his/her appt | give them the last appt of the day give a reminder call |
| Give two reasons why the use of appointment cards avoid misunderstandings | prevents errors saves on time consuming phone calls |
| Who will ultimately determine whether a patient's symptoms constitute an emergency | the physician |
| Define triage | prioritizing patients based on medical needs |
| Define double booking | when more than one person is scheduled to a time slot |
| Define wave scheduling | 3 patients scheduled on the hour patients are seen by arrival |
| Define modified wave scheduling | 2 patients scheduled on the hour 1 patients scheduled on the 1/2 hour |
| Define open scheduling | when no appointment is made seen by first come first serve basis |
| Define flexible hours scheduling | different hours on different days |
| How much time do new patients require | 1 hour |
| How much time is scheduled for injections and suture removal | 15 minutes |
| How much time is a regular appointment | usually 30 minutes |
Created by:
mlarke