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What is the most important thing to have when scheduling appointments?
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List the info you should obtain from the patient when scheduling an appointment
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Scheduling

MOPS Scheduling Unit Test Review

QuestionAnswer
What is the most important thing to have when scheduling appointments? The physicians availability
List the info you should obtain from the patient when scheduling an appointment name, phone #, reason for visit, insurance
Name the three systems for office appointments Open, flexible, scheduled
What are "open" or "tidal wave" appointments No appointment, walk in basis
What are "flexible" appointments Different hours on different days
What are "scheduled" appointments Most effective use of time
List three ways to remind patients about a scheduled appointment phone call the day before, appointment card, post card in a tickler file
Why should an appointment book have open time slots available To allow for emergency visits and new patients
List three factors taken into consideration when scheduling appointments Dr's preference, patients needs, available facilities & equipment
What should you look for when selecting an appointment book conforms to desk size, large enough to accommodate practice, allows for patient info, opens flat
Explain "establishing the matrix" advanced preparation, block off times when Dr. is routinely unavailable
Describe "buffer time" break time Dr's preference usually 15-20 min am & pm to catch up on business
Explain group/cluster scheduling Scheduling same type of appointments on the same day of the week. (usually peds & surgery)
Name two things that would be helpful to a patient who needs to schedule a series of appointments schedule same days at same time give an appointment card
What is the main purpose of appointment scheduling to make the best use of effective time management
List two things that effective time management accomplishes makes best use of staff time allows for emergencies
What is the most important thing to remember when keeping an appointment book it is a legal document
what is the best way to schedule appointments for a patient who is habitually late for his/her appt give them the last appt of the day give a reminder call
Give two reasons why the use of appointment cards avoid misunderstandings prevents errors saves on time consuming phone calls
Who will ultimately determine whether a patient's symptoms constitute an emergency the physician
Define triage prioritizing patients based on medical needs
Define double booking when more than one person is scheduled to a time slot
Define wave scheduling 3 patients scheduled on the hour patients are seen by arrival
Define modified wave scheduling 2 patients scheduled on the hour 1 patients scheduled on the 1/2 hour
Define open scheduling when no appointment is made seen by first come first serve basis
Define flexible hours scheduling different hours on different days
How much time do new patients require 1 hour
How much time is scheduled for injections and suture removal 15 minutes
How much time is a regular appointment usually 30 minutes
Created by: mlarke
 

 



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