MOPS Scheduling Unit Test Review
Help!
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| What is the most important thing to have when scheduling appointments? | The physicians availability
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| List the info you should obtain from the patient when scheduling an appointment | name, phone #, reason for visit, insurance
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| Name the three systems for office appointments | Open, flexible, scheduled
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| What are "open" or "tidal wave" appointments | No appointment, walk in basis
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| What are "flexible" appointments | Different hours on different days
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| What are "scheduled" appointments | Most effective use of time
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| List three ways to remind patients about a scheduled appointment | phone call the day before, appointment card, post card in a tickler file
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| Why should an appointment book have open time slots available | To allow for emergency visits and new patients
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| List three factors taken into consideration when scheduling appointments | Dr's preference,
patients needs,
available facilities & equipment
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| What should you look for when selecting an appointment book | conforms to desk size, large enough to accommodate practice, allows for patient info, opens flat
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| Explain "establishing the matrix" | advanced preparation,
block off times when Dr. is routinely unavailable
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| Describe "buffer time" | break time
Dr's preference usually 15-20 min am & pm to catch up on business
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| Explain group/cluster scheduling | Scheduling same type of appointments on the same day of the week. (usually peds & surgery)
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| Name two things that would be helpful to a patient who needs to schedule a series of appointments | schedule same days at same time
give an appointment card
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| What is the main purpose of appointment scheduling | to make the best use of effective time management
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| List two things that effective time management accomplishes | makes best use of staff time
allows for emergencies
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| What is the most important thing to remember when keeping an appointment book | it is a legal document
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| what is the best way to schedule appointments for a patient who is habitually late for his/her appt | give them the last appt of the day
give a reminder call
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| Give two reasons why the use of appointment cards avoid misunderstandings | prevents errors
saves on time consuming phone calls
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| Who will ultimately determine whether a patient's symptoms constitute an emergency | the physician
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| Define triage | prioritizing patients based on medical needs
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| Define double booking | when more than one person is scheduled to a time slot
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| Define wave scheduling | 3 patients scheduled on the hour
patients are seen by arrival
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| Define modified wave scheduling | 2 patients scheduled on the hour
1 patients scheduled on the 1/2 hour
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| Define open scheduling | when no appointment is made
seen by first come first serve basis
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| Define flexible hours scheduling | different hours on different days
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| How much time do new patients require | 1 hour
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| How much time is scheduled for injections and suture removal | 15 minutes
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| How much time is a regular appointment | usually 30 minutes
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Created by:
mlarke