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Conflict Article 1

Kolb & Putnam

QuestionAnswer
Conflict exists when there are real or perceived differences
Differences in conflict engender emotion as a consequence
Shifts in world markets changed business leadership from bureaucracy to adhocracy
What process is most associated with managing conflict in pluralistic socieities? negotiation
Suppresion by those in power and avoidance by those without it
Four ways to manage conflict: structures/rules; normative appeals to values; negotiation; rites/rituals
Disputing is a social-scientist's way of talking about institutional conflict within legal and quasi-legal procedures
Notion of disputing implies a complex interaction of issues, players, context, and dispute processes
Private forms of disputing: avoidance, vengeance, gossip, self-help
What procedure is employed in a dispute depends on: relationships between parties; kind of issues; cutlure in which procedures are embedded
Departures from rationality are handled through prescriptive advice
Negotiation and third party procedures thend to individualize conflicts and grievances and make systemic changes less likely
Created by: MNA