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COMS 212 - 06
Chapter 6
| Question | Answer |
|---|---|
| Nonverbal communication | Messages expressed by non linguistic means. |
| Vocal, nonverbal communication | Tone of voice, Sighs, Screams, Vocal quality, Pitch, Loudness. |
| Nonvocal, nonverbal communication | Gestures, Movement, Appearance, Facial expression, Touch |
| Repeating | Nonverbal communication repeating comments. E.g. Repeating directions non verbally by pointing north. |
| Complementing | When nonverbal behaviors match the thoughts and emotions the communicator is expressing linguistically. E.g. Saying "thank you" while smiling. |
| Substituting | When nonverbal behaviors substitutes for speech. E.g. Rolling eyes to a disliked comment. |
| Accenting | Using nonverbal devices to emphasize oral messages. E.g. "It was YOUR idea!" |
| Regulating | When nonverbal behaviors influence the flow of verbal communication. E.g. Nodding to indicate understanding. Looking away or moving toward door to indicate ending to convo. |
| Contradicting | Sending mixed messages between verbal and nonverbal behaviors. E.g. "Angry? No, I'm not angry!" |
| Leakage | Inadvertent signs of deception. Pupil dilation, Speech errors, Higher pitch, Lower rate of speech. |
| Monochronic | Cultures emphasizing punctuality, schedules, and completing one task at a time. |
| Polychronic | Cultures where more flexible schedules in which multiple tasks are pursued at the same time. |
| Kinesics | Body position and motion. |
| Body orientation | The degree to which we face toward or away from someone with our body, feet, and head. |
| Gestures | Movements of the hands and arms. -Illustrators -Emblems -Adaptors |
| Illustrators | Movements that accompany speech but don't stand on their own. E.g. pointing with fingers and gesture with hands to accompany verbal directions. |
| Emblems | Deliberate nonverbal behaviors that have precise meaning, known to virtually everyone within a culture group. E.g. Head nod means "yes." Wave means "hello." |
| Adaptors | Unconscious bodily movements in response to the environment. E.g. Shivering when cold. Folding arms to get warm. |
| Manipulators | Self-touching behaviors, a sign of discomfort. E.g. Fiddling with hands in interview. |
| Paralanguage | nonverbal, vocal language. E.g. Tone, rate, pitch, volume, pauses. |
| Unintentional pause | When people stop to collect their thoughts before deciding how best to continue their verbal message. |
| Vocalized pause | Disfluencies such as "um," "er," and "uh". Or filler words that are used habitually such as "like," "okay," and "ya know." |
| Haptica | Study of touching. |
| The study of the way people and animals use space. Distance and territorality. | |
| Intimate distance | Skin contact to 18 inches. With people we are emotionally close to. |
| Personal distance | 18 inches to 4 feet. |
| Social distance | 4 to 12 feet. Business. |
| Public distance | 12 feet and up. |
| Territory | Any geographical area such as work area, room, house, or other physical space to which we assume some kid of "rights." |
| Chronemics | Study of how humans use an structure time. |
Created by:
nicolemc
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