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The Manages changing

management a practical introduction

QuestionAnswer
Stakeholders the people whose interests are affected by an organization's activities
task environment consists of 11 groups, that present you with daily tasks
customers are those who pay to use an organization's goods or services
competitors people or organizations that compete for customers or resources
Supplier is a person or an organization that provides supplies-that is, raw material services, equipment, labor, or energy-to other organization
external stakeholders people or groups in the organization's external environment that are affected by it
owners of an organization consist of all those who can claim it as their legal property
internal stakeholder consist of employees, owners, and the board of directors, if any
distributor is a person or an organization that helps another organization sell its goods and services to customers
strategic allies describes the relationship of two organization who join forces to achieve advantages neither can perform as well alone
clawbacks rescinding the tax breaks when firms don't deliver promised jobs?
government regulators regulatory agencies that establish ground rules under which organizations may operate
special-interest groups are groups whose members try to influence specific issues
general environment or macroenvironment which includes six forces: economic, technological, sociocultural, demographic, political-legal, and international
economic forces consist of the general economic conditions and trends-unemployment, inflation, interest rates, economic growth-that may affect an organization's performance
technological forces are new developments in methods for transforming resources into goods or services
sociocultural forces are influences and trends originating in a country's a society's or a culture's human relationships and values that may affect an organization
Demographic forces are influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethic origin
political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization
international forces are changes in the economic, political, legal, technological global system that may affect an organization
ethical dilemma a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal
ethics are the standards of right and wrong that influence behavior
ethical behavior is behavior that is accepted as "right" as opposed to "wrong" to those standards
value system that pattern of values within on organization
values are the relatively permanent and attitudes that help determine a person's behavior
utilitarian approach is guided by what will result in the greatest good for the greatest number of people
individual approach is guided by what will result in the individual's best long-term interest, which ultimately are in everyone's self-interest
moral-rights approach is guided by respect for the fundamental rights of human beings
justice approach is guided by respect for impartial standards
insider trading the illegal trading of a company's stock by people using confidential company information
ponzi scheme using cash from newer investor to pay off older ones
sarbanes-oxley act of 2002 often shortened to SarbOx of SOX, established requirements for proper financial record keeping for public companies and penalties of as much as 25 years in prison for noncompliance
ethical climate represents employees' perceptions about the extent to which environment support ethical behavior
Code of ethics consists of a formal written set of ethical standards guiding an organization's actions
whistle-blower is an employee who reports organizational misconduct to the public
social responsibility is a manger's duty to take actions that will benefit the interest of society as well as of the organization
corporate social responsibility (CSR) the motion that corporations are expected to go above and beyond following the law and making a profit
philanthropy making charitable donations to benefit humankind
Diversity represents all the ways people are unlike and alike- the difference and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities and socioeconomic background
Personality Is defined as the stable physical and mental characteristics responsible for a person’s identity
Internal dimensions of diversity Are those human differences that exert a throughout every stage of our lives
External dimensions of diversity Include an element of choice; they consist of the personal characteristics that people acquire, discard or modify throughout their lives
Glass ceiling The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs
American with Disabilities Act Which prohibits discrimination against the disabled
Underemployed Working at jobs that require less education than they have
Ethnocentrism Is the belief that’s one’s native country, culture, language, abilities, or behavior is superior to that of another culture
Created by: blearly
 

 



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