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SBAD 475 ADV OM2

Managing Operations Chapter 2

QuestionAnswer
Balanced scorecard An integrative approach for developing strategic, organizational-level metrics
Core capabilities The skills, processes, and systems that are unique to the firm and that enable it to deliver products that are both valued by the customer and difficult for the competitors to imitate
Critical customer A customer that the firm has targeted as being important to its future success
Lead time The amount of time that passes between the beginning and ending of a set of activities
Risk management Developing operations that anticipate and deal with problems resulting from natural events, social factors, economic issues, or technological issues
Sustainability The degree to which a product is delivered or available when the customer wants it
SCOR model (Supply Chain Operation Reference) A model for assessing, charting, and describing supply chain processes and their performance
Created by: pitufran
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