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Princ. of Management

Management information.

What is the combination of behavioral, mental, and emotional traits that define an individual? Personality
People who believe that they have no control over their fate and that their behavior has little to do with their performance? Externalizers
People who believe that they have control over their fate and their behavior has direct effect on their performance? (Higher levels of performance.) Internalizers
End justifies the means and power should be used to reach that end. More concerned with self, creating win-lose situations? Machiavellianism
Outgoing? Extraversion
Cooperative and competitive? Agreeableness
Stability? Emotionalism
Responsible and organizing? Conscientiousness
Learn and try new things? Open to Experience
The process of selecting, organizing, and interpreting environmental information? Perception
Your personality, self esteem, intelligence, values, needs? Internal Environment
Processing information from outside? External Environment
The process of determining the reason for someone's behavior and whether that behavior is situational or intentional? Attribution
Screen information in favor of desired outcome? Selectivity
Seeing things from your own point of view? Frame of Reference
Belief in your own capability to perform in a specific situation? Self-Efficacy
Making generalizations about the behavior of a group and then applying the generalities to one individual? Stereotyping
Positive or negative evaluations of people, things, and situations? Attitude
The theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance? Pygmalion Effect
Is the ability to influence others' behavior? Power
Derived from top management and is delegated down the chain of command? Position Power
Derived from followers, based on an individuals behavior? Personal Power
Involves threats and/or punishment to influence compliance? Coercive Power
Is based on user's relationship with influential people? Connection Power
Based on the user's ability to influence others by providing something of value to them? Reward Power
Based on the user's position power in the organization. Employees tend to feel they ought to do what the boss says? Legitimate Power
Based on the user's personal power relationship with others. More or less asking a person to do something rather than telling? Referent Power
Based on other's need for data? Information Power
Based on the user's skill and knowledge? Expert Power
The process of gaining and using power? Politics
Involves the creation of obligations and the development of alliances that are used to accomplish objectives? (Feel obligated and need to repay someone.) Reciprocity
IS a situation in which disagreement and opposition support the acheivement of organizational objectives? Functional Conflict
Attempts to resolve conflict through assertive give-and-take? Negotiating
Influencing employees to work toward achievement of organizational goals? Leadership
Theorists who attempt to determine a list of distinctive characterstics that account for leadership effectiveness? (Born, not made.) Leadership Trait Theorists
Theorists who attempt to determine distinctive styles used by effective leaders? Behavioral Leadership Theorists
Attempt to determine appropriate leadership styles for particular situations? Situational Leadership
Used to determine if leadership style is task or relationship-oriented and if the situation matches the style? Contingency Leadership
Inspires loyalty, enthusiasm, and high levels of performance? (Pope, Mother Theresa, Martin Luther King Jr.) Charismatic Leadership
Style based on establishing and maintaining a strong organizational culture. Should start with top managers and hould flow down to the middle and first line managers? Symbolic Leadership
Leader provides high structure? Directive Leadership
Leader provides high consideration? (that is, the leader makes efforts to develop the trust and respect of followers.) Supportive Leadership
Used to determine employee objectives and to clarify how to achieve them. Perceptions of their goals and the paths they follow toward goal attainment? Path-Goal Model
Used to select one of four leadership styles that match the employees' maturity level in a give situation? Situational Leadership Model
Maturity low? Telling
Maturity moderate-low? Selling
Maturity moderate-high? Participating
Maturity high? Delegating
When top level management makes decisions or creates policies and procedures, these are often communicated down the chain of command to employees. Occurs when higher level managers tell those below them what to do and how to do it? Downward Vertical Communication
When employees send a message to their bosses, they are using? Upward Vertical Communication
Informal flow of information in any direction throughout an organization. It is informal communication because it is not official or sanctioned by management? Grapevine Communication
Current and available when you need it? Timely
Suited to the situation, accurate complete but concise? Relevant
In a form that is easy to comprehend? Understandable
Amount of information and meaning concepts. Refers to the amount of information and meaning conveyed through the channel. The more information the richer the channel face to face is the richest? Media Richness
Is the process of altering or distorting information to project a more favorable image? (Only give positive not negative objectives.) Filtering
Process of prestating a message in one's own words? Paraphrasing
Includes listening, analyzing, and checking understanding? Message Receiving Process
Process of thinking about, decoding, and evaluating the message? Analyzing
Self awareness, or understanding your own emotions; self-management, the ability to manage your own emotions; self motivation, the ability to persist through failure and setbacks; empathy? Emotional Intelligence
Form of management information systems used by top-level managers. Place greater emphasis on integrating external data and information with internal information on critical success factors, which are often industry specific? Executive Information
The willingness to achieve organizational objectives or go above and beyond the call of duty? Motivation
Process of moving from need to motive to behavior to consequence to satisfaction or dissatisfaction? Motivation Process
Ability x Motivation x Resources =? Performance
Focus on identifying and understanding how employees choose behaviors to fulfill the needs? Process Motivation Theory
Proposes that employees are motivated by three needs:existence, relatedness, and growth? ERG Theory
Self-Actualization, Esteem, Social, Safety, Physiological needs? Maslows Hierarchy
Combined lower-level needs into one classification he called maintenance factors & higher needs he called motivation? Herzberg
Proposes that employees are motivated by their needs for achievement, power, and affiliation? Acquired Needs Theory
Proposes that employees are motivated when their perceived inputs equal outputs? Equity Theory
Proposes that achievable but difficult goals motivate employees. Most valid approach to work motivation. It complement the two factor and acquired needs theories, goals lead to higher levels of motivation and performance? Goal Setting Theory
Proposes that employees are motivated when they believe they can accomplish a task and the rewards for doing so are worth the effort? Expectancy Theory
Proposes that through the consequences of their behavior, employees will be motivated to behave in predetermined ways. Behavior is learned through experience of positive and negative consequences? Reinforcement Theory
1. Set objectives and standards, 2. measure performance, 3. compare performance to standards, and 4. correct or reinforce? Control System Process
Action designed to anticipate and prevent possible problems. Planning and organizing are the keys to preliminary control? Preliminary Control
Action taken to ensure that standards are met as inputs are transformed into outputs? Concurrent Control
Action taken to minimize negative impacts on customers/stakeholders due to faulty outputs. (Warranties)? Damage Control
Action taken to fix an output? Rework Control
Organization determines to what extent it is successful and how to increase success? Measuring Performance
Analysis of the organization's planning, organizing, leading, and controlling functions to look for improvements. The analysis focuses on the past, present, and future? Management Audit
Policies, procedures, and rules are developed to influence employees' behavior in recurring predictable situations? Standing Plans
Planned quantitative allocation of resources for specific activities? Budget
The revenue and expense budgets. You must first determine how much money you have or will have before you can plan how you are going to spend it? Operating Budget
Projection of all planned major asset investments. The major assets owned by an organization are those that last and are paid for over several years? Capital Expenditures Budget
Income statement, balance, sheet, and cash flow statement? Financial Statement
Presents revenue and expenses and the profit or loss for the stated time period. The income statement primarily covers one year. However, monthly and quarterly income statements are also developed to measure interim performance? Income Statement
Presents the assets and liabilities and owners' equity? Balance Sheet
Presents the cash receipts and payments for the stated time period? Cash Flow Statement
Describes current performance, desired performance, commitment to the change, and follow up? Coaching Model
Benefit program staffed by people who help employees get professional assistance in solving their problems? Employee Assistance Program
Corrective action to get employees to meet standards and standing plans? Discipline Objective
Function concerned with transforming resource inputs into product outputs? Operations
Produce products with a common design and price, in anticipation of demand. Therefore, there is a low level of customer involvement? Make-to-stock
Carried out only after an order has been received from a specific customer? Make-to-order
Produce outputs in an assembly-line structure, where employees and equipment are quite specialized in function and location. each unit of output follows the same path through labor and equipment? Repetitive Process
Produce outputs that are not in discrete units, such as gas and oil, electricity, chemicals, and pulp. They tend to produce goods rather than services? Continuous Process
Produce different outputs with the same resources. When both the volume and variety of products are moderate, flexibility is needed, especially if the organization cannot justify the investment required to dedicate labor or equipment to a single product? Batch Process
If products are well designed, with cross-functional team in put to ensure customer value, there will be fewer operations problems, the product will be easier to sell and servicing the product will be less costly? Quality is a Virtue of Design
Associated w/ make-to-stock and assemble-to-order levels of customer involvement, relatively inflexible repetitive process or continuous process operations, and capital intensity? Product Layout
Scheduling tool that states an objective and lists the sequence of activities required to meet the objective, when each activity will begin and end, and who will complete each activity? Planning Sheets
A scheduling tool that uses bars to graphically illustrate a schedule and progress toward the objective over a period of time? Grantt Chart
Process of managing raw materials, work-in-progress, finished goods, and in-transit goods? Inventory Control
Process of ensuring that all types of inventory meet standards? Quality Control
Performance measure relating outputs to inputs. Measured by dividing the outputs by the inputs? Productivity
Networking activities, events, time, and critical path? PERT
Created by: BrittanyAdams820