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ManT3-Ch10
Planning
| Question | Answer |
|---|---|
| planning | setting objectives and determining how to accomplish them |
| plan | statement of intended means for accomplishing objectives |
| 5 step Planning Process | 1.Define objectives 2.determine where you stand considering objective 3.Develop premises regarding future conditions 4.analyze alternatives and make a plan 5.implement the plan and evaluate results |
| Good planning helps make us | priority, action, advantage, change oriented |
| Benefits of Planning | Improves focus and flexibility, Action orientation, coordination and control |
| Complacency Trap | being carried along by the flow of events |
| strategic plan | long term direction for the organization |
| vision | clarifies the purpose of the organization and what it hopes to be in the future |
| tactical plan | helps to implement all or parts of a strategic plan |
| functional plans | indicate how different operations within the organization will help advance the overall strategy |
| operational plan | short-term activities to implement strategic plan |
| policy | standing plan the shows broad guidelines for decisions and actions |
| procedure or rule | precisely describes actions that are to be taken in specific situations |
| budget | plan that commits resources to projects or activities |
| zero-based budget | allocates resources as if each budget were brand new |
| forecasting | predictions of the future |
| contingency planning | identifies alternative courses of action to take when things go wrong |
| scenario planning | alternative future scenerios and makes plans to deal with each |
| benchmarking | external and internal comparisons to plan for future improvements |
| best practices | things people do that lead to superior performance |
| Goals should be | Specific, Timely, Measurable, Challenging, Attainable |
| MBO | Management by Objective-process of joint objective setting between and superior and subordinate |
| improvement objectives | intentions for performance improvements |
| personal development objectives | personal growth through knowledge and skills |
| participatory planning | persons affected by plans and those who will implement them |