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Leadership Fin 4
| Question | Answer |
|---|---|
| Appreciative inquiry (AI) | A problem-solving method that encourages us to look at problems in a different way; instead of focusing on what is broken, we focus on what is working and figure out how to expand that success |
| Brainstorming | A creative-thinking technique involving the identification of as many different ideas as possible during a certain time frame; can be done by one person but is used most often in a group setting |
| Intuitive problem solving | A problem-solving method that relies on "gut" feelings and flashes of insight |
| Mind mapping | A form of brainstorming that organizes ideas and information graphically, using shapes, pictures, and words |
| Problem | An issue that needs a solution |
| Problem-solving | The process of finding solutions to obstacles or problems |
| Reverse brainstorming | A problem-solving tool used to generate ideas and possible solutions; instead of identifying ways to solve a problem, identifying ways to make the problem worse |
| Accountability | The condition of having to answer for or be liable for your actions |
| Attitude | The way a person looks at life |
| Brainstorm | Use a creative-thinking technique involving the identification of as many different ideas as possible during a certain time frame |
| Compromise | A settlement of differences in which each side makes a concession |
| Constructive criticism | Evaluative information designed to help someone improve |
| Feedback | Evaluative information given to you about the things you say and do |
| Flexibility | The ability to adapt to changes as they occur |
| Innovation | Something new, such as a new product, strategy, or process |
| Nonjudgmental | Accepting people and ideas without being critical |
| Nonverbal communication | Communication that uses body language instead of words or to support words |
| Open-minded | The ability to see different views and perceptions |
| Reflection | Taking time to think and talk about an important issue |
| 13. Teamwork | Cooperative effort of two or more people; working together to reach a common goal |
| Acknowledgement response | Simple verbal utterances or words and nonverbal cues used by a listener to communicate understanding to a speaker |
| Active listening | Using nonverbal cues, paraphrasing, questioning, and other techniques to let a speaker know that a message has been heard and understood |
| Empathize | Putting yourself in another person's place |
| Environmental distraction | An aspect of the setting that diverts the listener's attention away from the speaker's message, such as poor lighting, noise, or uncomfortable seating |
| Internal distraction | A concern or worry on the part of the listener that takes away from his/her ability to attend to the speaker's message, such as hunger or thirst, a personal problem, or poor health |
| Nonverbal | Communication that involves the use of gestures or facial expressions, rather than the use of words |
| Over-listening | Listening so hard to the words and details in a message that the main message is lost |
| Paraphrasing | Restating a message in other words in order to confirm or clarify its meaning; does not involve judgment or evaluation |
| Questioning | Using straightforward, non-judgmental questions to clarify or to get more information |
| Back-up plan | Alternate way to carry out a project |
| Communication skills | Ability to express yourself clearly and simply |
| Deadline | Date or time when something must be done |
| Evaluate | Examine or review carefully to determine value or importance |
| Feedback | Evaluative information given to you about the things you say and do |
| Goal | An objective or want that you plan to fulfill |
| Group | People working individually under the guidance of an assigned leader to achieve pre-established goals |
| Guidelines | Recommended procedures to follow |
| Interpret | To explain |
| Leadership skills | The ability to guide or direct the actions of others |
| Motivate | Prompt another person to take some kind of action |
| Negotiation | The process of one party reaching an agreement with another party to meet specific needs or wants; the process of persuading or influencing someone to take a certain course of action in order to achieve a desired outcome |
| Objectives | Goals to be reached |
| Organizational skills | The ability to take ideas and bring each component together in an orderly way to achieve goals |
| Project | Any type of undertaking, or task, that has a distinct beginning and end |
| Project management | The process of planning, scheduling, and monitoring the progress of a project to achieve a specific goal |
| Project manager | Person responsible for overseeing all the activities that are part of a project |
| Resources | Items that are needed to complete a project |
| Schedules | Plans that list the order of activities and completion times; timetables |
| Skill | The ability to perform a task that is developed through knowledge, training, and practice |
| Supervise | Oversee and direct the activities Of others |
| Time management | The process of controlling events in order to accomplish priorities; how people use the 24 hours in their day |
| Body language | Gestures, facial expression, or any other form of communicating without words; often called "silent language" |
| Communication | An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener |
| Communication barriers | Problems that interfere with the effective exchange of information |
| Concise | Containing the appropriate amount of information in as few words as possible |
| Concrete communication | Communication that is accurate, specific, and easy to visualize |
| Gestures | Movements of the body or limbs that express or emphasize an idea, sentiment, or attitude |
| Grapevine | An oral communication method in which information is passed around but not formally announced or verified . |
| Information overload | Communication that is too much and/or comes too fast to process at one time |
| Jargon | Specialized language known only to a certain group of people |
| Nonverbal communication | Communication th~t uses body language instead of words or to support words |
| Verbal communication | Communication that involves the use of words |
| Constructive criticism | A type of negative feedback that provides evaluative information designed to help someone improve |
| Criticism | A response that indicates disapproval |
| Defensive | Having a negative attitude toward criticism or suggestions |
| Destructive criticism | A type of negative feedback that provides evaluative information but is given in a manner that hurts the message receiver's self-esteem |
| Evaluative information | The conclusions people reach after they examine something carefully |
| External feedback | Evaluative information that comes from sources outside yourself |
| Feedback | Evaluative information given to you about the things you say and do; a response to a certain behavior or attitude |
| Internal feedback | Evaluative information that comes from within yourself |
| Negative feedback | Criticism or disapproval |
| Positive feedback | Praise or approval |
| Self-control | Restraint of your feelings, words, and actions• |
| Self-esteem | The way a person feels about him/herself at any given time |
| Abstract | Theories or words that describe things that are not objects and may have different meanings to different people, such as hope or happiness |
| Aspiration | A dream; an ambition |
| Goal | An objective that you want or plan to fulfill |
| Idea | A formulated thought resulting from a representation of a concept within the mind |
| Input | Contribution of information |
| Mission statement | A brief summary of what a business owner wants a business to be doing |
| Resources | Items that can be used to produce goods and services |
| Vision | The future you desire to create |
Created by:
BusMgmt
Popular Management sets