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Management Test 3.0
Chapters 9-12 student questions
| Question | Answer |
|---|---|
| What is Organizational Structure? | The vertical and horizontal configuration of departments, authority, and jobs within a company. |
| Job Specialization occurs when? | A job is composed of a small part of a larger task or process. |
| A form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources is called what? | Simple matrix |
| What type of organization works best in dynamic changing business environments? | An organic organization |
| The right to give commands, take action, and make decisions to achieve organizational objectives is called: | authority |
| Increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work is called: | job enrichment |
| Which of the following in NOT a question asked by an organizational structure? | ” What work needs to be done?” |
| Which of the following is NOT an effective way to be a delegator? | Wait until the last minute |
| ________ organizes work and workers into separate units responsible for particular kinds of customers. | Customer departmentalization |
| When a person performs a number of different activities in their job they are showing they have ____. | Skill variety |
| Functional departmentalization is based on: | The different business functions or types of expertise used to run a business |
| A collection of activities that transform inputs into outputs is referred to as a(n): | Organizational process |
| What is a method of subdividing work and workers into separate organizational units that make responsibilities for completing particular task? | Departmentalization |
| What rights do people in Chain of command have? | All of the above |
| The terms _____and ____ are also used to describe different functional within an organization. | Line and staff |
| ____________is the Motivation that comes from the job itself rather than from out side rewards such as a raise or praise from the boss. | Internal motivation |
| _____ departmentalization is organizing work and workers into separate units responsible for particular areas of expertise. | Functional |
| _____ departmentalization is a hybrid organizational structure in which two or more forms departmentalization are used together. | Matrix |
| A team that provides direction to authority concerning specific issues is a_____. | Employee involvement team |
| What are the 5 kinds of teams? | Traditional work groups, employee involvement groups, semi-autonomous work groups, self-managing teams, and self-designing teams |
| At What point will team members finally accept team goals to be operation as a unit. | Norming |
| What is the last stage of team development? | Performing |
| Which of the following is not a team conflict? | Eating lunch together |
| What is the central stage of Stages of Team Development? | Both B & C |
| When a team member withholds their effort and fails to perform their share of work, they are known as what? | Both B & C |
| What is the first stage of team development? | Forming |
| What types of goals are extremely ambitious that no one knows how to reach? | Strength goals |
| What are the four stages of development? | Forming, storming, norming and performing |
| What is the primary cause of team conflict? | Disagreements over team goals and priorities |
| Which of the following are ways for teams to have good fights? | Both A and B |
| A crew composed of two or more people who work together to achieve a shared goal is called a: | traditional work group |
| Informally agreed-upon standards that regulate team behavior is called: | norms |
| Work teams hold themselves accountable for three things. What are they? | Pursuing a common purpose, achieving performance goals, and improving interdependent work processes. |
| What team is composed of employees from different functional areas of the organization? | A cross-functional team |
| Companies today are making greater use of teams because they have shown to improve? | All of the above |
| Teams help firms improve ________ and _________ in many ways. | Product and service quality |
| What does EEOC stand for? | The Equal Employment Opportunity Commission |
| The meaning of Job Analysis is? | A purposeful, systematic process for collecting information on the important work related aspects of a job |
| The process of determining how well a selection test or procedure predicts future job performance is….. | Validation |
| What test measures the extent to which an applicant possesses the particular kind of ability needed to do a job well? | Both B and C |
| A written summary of the qualifications needed to successfully perform a particular job is called: | job specifications |
| Procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves is called: | background checks |
| 360 degree feedback comes from what four sources? | Boss, Subordinates, Peers and Coworkers, Employee |
| ________ are extensive questions about their personal backgrounds and life experiences. | Biographical Data |
| Which of the following is not one of the three parts of human resource management? | Processing |
| A written summary of the qualifications needed to successfully perform a particular job is the definition of which of the following? | Job specifications |
| Tests that require applicants to perform tasks that are actually done on the job are known as: | Work sample tests |
| When 360-degree feedback is used, feedback is obtained from: | All of the above |
| Which is not a form of sexual harassment? | Request for lunch |
| What is a purposeful systematic process for collecting information on the important work related aspects of a job? | Job analysis |
| _________ is a form of discrimination in which unwelcomed sexual advances, requests for sexual favors or other verbal or physical conduct of a sexual nature occurs. | Sexual harassment |
| _____ also called a performance test, requires applicant to perform tasks that are actually done on the job. | Work sample test |
| If former employers provide potential employers with unsubstantiated information that damages applicants’ chances of being hired, applicants can sue for defamation. Of employers, over half _____ information about previous employees. | will not provide |
| When previous employers decline to provide meaning references or background information, they put other employers at risk of _____ lawsuits. | Negligent hiring |
| A common misconception is that workplace _____ and _____ action are the same. | Diversity; Affirmative |
| Evidence strongly indicates that there is ____ and ____ racial and ethical discrimination in the hiring process of many organizations. | Strong; Persistent |
| What is the invisible barrier that prevents women and minorities form advancing to the top jobs in the organization? | Glass ceiling |
| ____ is the degree to which someone is not angry , depressed, anxious , emotional , insecure and excitable. | Emotional stability |
| Which discrimination is treating people differently because of their age? | Age discrimination |
| What are the three ways diversity makes good business senses? | All of the above |
| Which level of diversity consists of differences in personality, attitudes, beliefs, and values? | Deep-level diversity |
| (________) occurs when people are treated differently because of their disabilities. | Disability discrimination |
| What title of the Civil Rights Act of 1964 requires workers to have equal employment opportunities when being hired or promoted? | VII |
| Title VII prohibits companies from discrimination on the basis of: | All of the above |
| What can companies do to reduce age discrimination? | Ensure that older and younger workers interact with each other |
| ________ is the degree to which organizational or group members are psychologically attracted to working with each other to accomplish a common objective. | Social integration |
| Differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others is called: | Deep-level diversity |
| The invisible barrier that prevents women and minorities from advancing to the top jobs in organizations is called: | Glass ceiling |
| What is the difference between affirmative action and diversity? | Affirmative action has a more narrow focus and diversity has a broad focus. |
| Which dimension of a person’s personality has the largest impact on behavior in an organization? | Conscientiousness |
| Diversity programs try to create a positive ____ ____ where no one is advantaged or disadvantaged. | Work environment |
| Price waterhouse coopers (PWC), Coca-Cola and Georgia Power all have ____ men running diversity programs. | White |
Created by:
BeccaLeigh756