Question 1

Americans with Disabilities Act

Accepted Answer

employers cannot discriminate against any individual based on a disability

Question 2

bona fide occupational qualification (BFOQ)

Accepted Answer

requirement of certain occupations for which denying an individual employment would otherwise violate the law, such as requirements concerning religion or sex

Question 3

checklist

Accepted Answer

method used to reduce workplace accidents

Question 4

diversity training

Accepted Answer

training employees about cultural differences with the goal of improving teamwork

Question 5

downsizing

Accepted Answer

process in which an organization tries to achieve greater overall efficiency by reducing the number of employees

Question 6

Hawthorne effect

Accepted Answer

increase in performance of individuals who are noticed, watched, and paid attention to by researchers or supervisors

Question 7

human factors psychology

Accepted Answer

branch of psychology that studies how workers interact with the tools of work and how to design those tools to optimize workers’ productivity, safety, and health

Question 8

immutable characteristic

Accepted Answer

traits that employers cannot use to discriminate in hiring, benefits, promotions, or termination; these traits are fundamental to one’s personal identity (e.g. skin color and hair texture)

Question 9

industrial and organizational (I-O) psychology

Accepted Answer

field in psychology that applies scientific principles to the study of work and the workplace

Question 10

industrial psychology

Accepted Answer

branch of psychology that studies job characteristics, applicant characteristics, and how to match them; also studies employee training and performance appraisal

Question 11

job analysis

Accepted Answer

determining and listing tasks associated with a particular job

Question 12

job satisfaction

Accepted Answer

degree of pleasure that employees derive from their job

Question 13

organizational culture

Accepted Answer

values, visions, hierarchies, norms and interactions between its employees; how an organization is run, how it operates, and how it makes decisions

Question 14

organizational psychology

Accepted Answer

branch of psychology that studies the interactions between people working in organizations and the effects of those interactions on productivity

Question 15

performance appraisal

Accepted Answer

evaluation of an employee’s success or lack of success at performing the duties of the job

Question 16

procedural justice

Accepted Answer

fairness by which means are used to achieve results in an organization

Question 17

scientific management

Accepted Answer

theory of management that analyzed and synthesized workflows with the main objective of improving economic efficiency, especially labor productivity

Question 18

sexual harassment

Accepted Answer

sexually-based behavior that is knowingly unwanted and has an adverse effect of a person’s employment status, interferes with a person’s job performance, or creates a hostile or intimidating work environment

Question 19

telecommuting

Accepted Answer

employees’ ability to set their own hours allowing them to work from home at different parts of the day

Question 20

Theory X

Accepted Answer

assumes workers are inherently lazy and unproductive; managers must have control and use punishments

Question 21

Theory Y

Accepted Answer

assumes workers are people who seek to work hard and productively; managers and workers can find creative solutions to problems; workers do not need to be controlled and punished

Question 22

transactional leadership style

Accepted Answer

characteristic of leaders who focus on supervision and organizational goals achieved through a system of rewards and punishments; maintenance of the organizational status quo

Question 23

transformational leadership style

Accepted Answer

characteristic of leaders who are charismatic role models, inspirational, intellectually stimulating, and individually considerate and who seek to change the organization

Question 24

U.S. Equal Employment Opportunity Commission (EEOC)

Accepted Answer

responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, or genetic information

Question 25

work team

Accepted Answer

group of people within an organization or company given a specific task to achieve together

Question 26

work–family balance

Accepted Answer

occurs when people juggle the demands of work life with the demands of family life

Question 27

workplace violence

Accepted Answer

violence or the threat of violence against workers; can occur inside or outside the workplace

PSY105 ECPI

PSY105 CH13 KEY TERMS

Term	Definition
PSY105 CH13 KEYTERMS
Americans with Disabilities Act	employers cannot discriminate against any individual based on a disability
bona fide occupational qualification (BFOQ)	requirement of certain occupations for which denying an individual employment would otherwise violate the law, such as requirements concerning religion or sex
checklist	method used to reduce workplace accidents
diversity training	training employees about cultural differences with the goal of improving teamwork
downsizing	process in which an organization tries to achieve greater overall efficiency by reducing the number of employees
Hawthorne effect	increase in performance of individuals who are noticed, watched, and paid attention to by researchers or supervisors
human factors psychology	branch of psychology that studies how workers interact with the tools of work and how to design those tools to optimize workers’ productivity, safety, and health
immutable characteristic	traits that employers cannot use to discriminate in hiring, benefits, promotions, or termination; these traits are fundamental to one’s personal identity (e.g. skin color and hair texture)
industrial and organizational (I-O) psychology	field in psychology that applies scientific principles to the study of work and the workplace
industrial psychology	branch of psychology that studies job characteristics, applicant characteristics, and how to match them; also studies employee training and performance appraisal
job analysis	determining and listing tasks associated with a particular job
job satisfaction	degree of pleasure that employees derive from their job
organizational culture	values, visions, hierarchies, norms and interactions between its employees; how an organization is run, how it operates, and how it makes decisions
organizational psychology	branch of psychology that studies the interactions between people working in organizations and the effects of those interactions on productivity
performance appraisal	evaluation of an employee’s success or lack of success at performing the duties of the job
procedural justice	fairness by which means are used to achieve results in an organization
scientific management	theory of management that analyzed and synthesized workflows with the main objective of improving economic efficiency, especially labor productivity
sexual harassment	sexually-based behavior that is knowingly unwanted and has an adverse effect of a person’s employment status, interferes with a person’s job performance, or creates a hostile or intimidating work environment
telecommuting	employees’ ability to set their own hours allowing them to work from home at different parts of the day
Theory X	assumes workers are inherently lazy and unproductive; managers must have control and use punishments
Theory Y	assumes workers are people who seek to work hard and productively; managers and workers can find creative solutions to problems; workers do not need to be controlled and punished
transactional leadership style	characteristic of leaders who focus on supervision and organizational goals achieved through a system of rewards and punishments; maintenance of the organizational status quo
transformational leadership style	characteristic of leaders who are charismatic role models, inspirational, intellectually stimulating, and individually considerate and who seek to change the organization
U.S. Equal Employment Opportunity Commission (EEOC)	responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, or genetic information
work team	group of people within an organization or company given a specific task to achieve together
work–family balance	occurs when people juggle the demands of work life with the demands of family life
workplace violence	violence or the threat of violence against workers; can occur inside or outside the workplace

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