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PHAR06: Chapter 15
| Term | Definition |
|---|---|
| American Society of Health-System Pharmacists (ASHP) | An association of pharmacists, pharmacy students, and technicians practicing in hospitals and health care systems, including home health care; Has a long history of advocating for patient safety and establishing best practices to improve medication use |
| Automated dispensing system (ADS) | Electronic system used to dispense medications |
| Medication error | Any preventable event that may cause or lead to inappropriate medication use or patient harm |
| Pharmacy Technician Certification Board (PTCB) | An organization that offers national certification for pharmacy technicians in the United States |
| Quality assurance (QA) | Establishing systems for ensuring quality of a product |
| Quality control (QC) | The use of established systems to ensure quality of a product |
| Counseling | May be performed only by a pharmacist, but to keep the workflow efficient, a technician can play a valuable role in identifying these customers and inform the pharmacist. |
| Compounding area | A clean, designated workspace equipped for nonsterile compounding of customized medications such as creams, ointments, and suspensions. |
| Counseling area or room | A private or semi-private space where pharmacists provide medication counseling and education while maintaining patient confidentiality. |
| Counter space for inventory check-in and processing | A dedicated area used to receive, inspect, scan, and process incoming medication orders from wholesalers. |
| Data entry and/or filling stations | Computer workstations where technicians enter prescriptions and prepare labels for filling. |
| Drive-thru window | A service window that allows patients to drop off and pick up prescriptions without leaving their vehicle. |
| Durable and nondurable equipment | Durable medical equipment includes reusable items such as wheelchairs and walkers; nondurable supplies are single-use items such as bandages and syringes. |
| Front counter (register) with intake and pickup window areas | The main customer service area that includes the cash register, prescription drop-off, and medication pickup zones. |
| Offices for billing or physician calls | Dedicated workspace for insurance billing, prior authorizations, and phone calls to physicians or insurance companies. |
| Reconstitution area (pediatric medications) | A workspace equipped for mixing powdered medications (especially antibiotics) with diluent to create liquid suspensions for pediatric patients. |
| Stock (inventory) | All medications and supplies stored in the pharmacy and available for dispensing or sale. |
| Storefront (over-the-counter [OTC]) and miscellaneous products shelving | The retail sales area in the front of the pharmacy that displays OTC medications, health products, and miscellaneous merchandise. |
| Computerized physician order entry (CPOE) | A designated workspace with computer terminals where pharmacists and technicians review and enter medication orders submitted electronically by physicians. |
| Emergency or disaster medication supply room | A secure, locked storage area containing medications and supplies reserved for emergency situations, code responses, or disaster preparedness. |
| Filling area with pickup window and pneumatic tube | The central area where prescriptions are filled and verified; includes a pickup window for staff and a tube system for rapid delivery of medications to patient care areas. |
| Intravenous (IV) room | A specially designed, clean room used for the sterile compounding and preparation of intravenous medications, total parenteral nutrition (TPN), and other IV admixtures. |
| Inventory area and storeroom | The main storage space for bulk medications, supplies, and pharmacy stock; used for receiving, organizing, and maintaining inventory levels. |
| Opioids area | A highly secure, locked storage area specifically designated for controlled substances, especially opioids, with strict access, documentation, and inventory requirements. |
| OR tray and crash cart restocking | The process and designated area where pharmacy staff prepare, check, and restock medication trays for the operating room (OR) and emergency crash carts used throughout the hospital. |
| Repackaging area (bulk to unit dose [UD]) | A dedicated workspace equipped with automated or manual systems to repackage bulk medications into individual unit-dose packages for hospital distribution and automated dispensing cabinets. |
| Stocking area for nonclinical areas for other departments such as central supply or emergency medical services (EMS) | A workspace used to prepare and deliver medications and supplies to non-patient-care departments, including central supply, EMS, or other hospital support areas. |
| Three main goals of every pharmacy | To provide medications accurately and efficiently, provide high-quality and safe patient care, and maintain a sustainable business. |
| The key to keeping the production system running and organized. | Pharmacy technicians |
Created by:
tomknoah
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