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ch. five flashcards
| Interpendence | The mutual reliance, or dependence, between two or more people or groups. |
| What is the definition of empathy? | The ability to identify with or understand another's situation or feeling |
| What are some characteristics of an interdependent relationship? | Healthy boundaries, active listening, conflict resolution, effective interactions, showing empathy, and taking personal responsibility |
| Dependent relationships | Some members are dependent whilst some are not |
| Codependent relationship | One person (the enabler) supporting or enabling the dependent behavior of another person (the dependent) |
| What does an enabler do that makes them an enabler? | Supporting dependency, prioritizing others goals, and feeling useless without others needs |
| Having an interdependent mindset can help with... | Collaboration, mutual support, asking for help, taking proactive steps, and sharing resources and knowledge |
| Interdependence in academics can encourage people to... | Engage with their peers and instructors, seek the available support services, value collaboration, and create a supportive academic environment |
| Interdependence struggle mode : | - Maintaining a state of dependence/co-dependence - Avoid cooperating with others - Be reluctant to listen and attempt to understand other perspectives |
| Interdependence success mode : | - Develop relationships that support themselves and support other people as well - Develop networks of friends, family, professionals, and others as a support team - Actively and compassionately listen to others; demonstrate care and conern |
| The "doors" of change to more effective interactions | 1. Examine your reservations 2. Engage with others 3. Expand your social circle and/or build a few meaningful friendships |
| Strategies to examine reservations | - Change ideas and thoughts - Turn a negative thought into a constructive thought Acknowledge that everyone is unique |
| Tips for engaging with others : | - Smile - Use welcoming body language - Put your phone away - Be genuine - Keep the conversation balanced - Be open minded |
| Expand your social circle : | - Offer invitations to people - Accept more invitations - Join a club or group with like-minded people - Meet mutual friends - Look for unique opportunities to be social |
| Bullying : | When an individual or a group of people with more power, repeatedly and intentionally cause harm to another person or group of people who feel helpless to respond |
| Social media : | Be mindful of what you post, it may be seen by future employers. Some things never go away even if you delete them. |
| What are the five essential components of emotional intelligence? | - Self awareness - Self regulation - Motivation - Empathy - Social skills |
| Effective communication happens when... | Both parties are engaged in active listening |
| What are the steps to understanding context? | - Is there enough time to cover what you are trying to say? - Where should your conversation take place? - Is everyone in the conversation involved for the same reasons? |
| How can you communicate in a more positive way? | - Sit back and listen - Think about what you are going to say - Reflect on with whom you are going to connect with |
| What are some characteristics of emotional intelligence in a conflict? | - When a conversation becomes heated, pause and and yourself why - Make an effort to recognize the source of your frustration and take a step back - If the other person is getting emotional, ask yourself why and see how you could have influenced that |
| What is active listening? | Being engaged as a listener, and purposefully focusing on what the other person is saying with the intent of understanding |
| Principles of Active Listening | 1. Give your undivided attention 2. Repeat what you just heard 3. Reflect on what was said 4. Ask the speaker to expand or clarify 5. Listen for requests |
| Culture : | The shared beliefs, values, customs, and behaviors of a specific group of people, influencing their communication norms and expectations regarding listening |
| Co-culture : | Smaller groups within a larger culture, characterized by distinct communication patterns and social norms that may differ from those of the dominant culture |
| Collectivistic culture : | Collaboratively reach decisions, focus on harmony, considers the collective welfare |
| Individualistic culture : | Assert expression and individual autonomy in communication, individual expressions and freedom of speech |
| High-context communication style : | May convey meaning through facial expressions and body language and lack explicit verbal details |
| Low-context communication style : | Focus is on verbal communication and provides explicit details |
| What are the characteristics of blaming? | - Taking no account of others - Language is authoritarian and direct - Tends to disagree and highlight important points - Uses generalizations to distract and cast blame - Getting obedience makes them feel powerful and effective |
| What is negating? | - When a blamer dismisses or disregards the other persons response - Uses it as an opportunity to emphasize their own perspective and reinforce their blame - Reinforces the blamers sense of power and control and undermines the relationship |
| A placater : | - Accepts all responsibility and takes it off of other people - Respects others viewpoints and considers the context of a situation, whilst their own point of view is often overlooked - Feels selfish to ask for anything for themselves |
| Body language of a placater : | - Palms facing up or out - Hunched shoulders - Signifies a submissive and accommodating demeanor |
| Being assertive : | - Being able to communicate effectively where body language and verbal expressions convey a consistent message - Doesn't negate the importance of others/context - Acknowledges/respects others while staying true to your own beliefs and expressing them |
| Balancing yourself is... | The ability to express your personal truth without resorting to excuses or blame |
| Three Strategies to Promote Balancing | 1. Communicate purposefully 2. Communicate honestly 3. Communicate responsibly |
| Emotional Bank Account | - You have one with each person in your life - Represents the trust in the relationship - What might be a deposit for you can be a withdrawal for others |
| What is a EBA Deposit? | Words and actions that build trust and strengthen the relationship |
| What is a EBA Withdrawal? | Words and actions that erode trust and damage the relationship |
| S.M.A.R.T. Deposits | S - Specific to the persons needs, wants, or preferences M - Multiple : Someone may need more than one deposit to balance the account A - Attention should be payed to the investment R - Respond with appreciation T - Trust should be maintained |
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