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Airline Vocabulary

QuestionAnswer
ASA Advanced Seat Assignment
ATO Airport Ticket Office
CTO City Ticket Office
City Pair origin cities between which your passenger is traveling
ETKT Electronic Ticketing product
Dividend Miles Frequent Flyer program
Hub City Phoenix,AZ Las Vegas,NV, Charlott, NC, and Philadellphia, PA
Interline Agreement allows for baggage handling and ticketing between US Airways and another airline
Origin City 1st City in a customer's itinerary
PNR Passenger Name Record
Worldtracer tool for Customer Service Desk agents use to answer questions regarding a passenger's luggage claim
Destination City main destination from which the passenger will return home
Created by: Juliesatterfield
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