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DAY !
| Question | Answer |
|---|---|
| What is the mission? | Our mission is to maximize each guest’s experience, consistent with our pricing policies, and adhering to our core values |
| Mission cont. - 4 core values. | -Highest quality product possible -Fanatical attention to service -Continuous improvement -Honesty and integrity in all that we do |
| Why don’t we refer to out guests as “guys”? | It is rude and unprofessional |
| Why do we not use the phrase “no problem” when speaking with out guests? | It is ever a problem to take care of our guests |
| How much percent in total sales do hosti and pub keep service staff receive? | 3 percent |
| 8 Atttributes of a Champion | Bent for action, Guest consciousness, Value Driven, Efficiency, Teamwork, Committed to our Creed, Organized Chaos, Entrepreneurship |
| Bent for Action | Seeing a lemon wedge on the floor and picking it up |
| Guest Consciousness | Noticing a guest looking for the restroom and escorting them |
| Entrepreneurship | Upselling a glass of wine to a bottle of wine |
| Teamwork | Greeting your neighbour’s table |
| Value Driven | Service and food quality that exceeds guest expectations |
| Committed to our Creed | Being committed to providing superior service, being professional to fellow coworkers and bein respectful ot the management team |
| Efficiency | Consolidating plates while on the floor, using the “Drop and Go” in Hobart |
| Organized Chaos | The service team is following the steps of service and remians organized when the restaurant is at full capacity |
| Who are champions? | Individuals with an intense desire to be the best |
| Platinum Rule | Treat others the way they want to be treated |
| What year did the first J Alexander’s open | 1991 in Nashville |
| Hospitality | A generous and cordial reception of the guest |
| Internal guest | An applicant, purveyor, contractor, etc. Anyone who walks in the door of the restaurant and is not entering to dine in the restaurant. They should be treated with the same empathy and respect any guest deserves. |
| Sexaual harassmeny policy | Actions, words, jokes, or comments based on an individual’s sex, race. ethnicity, age, religion, or any legally protected characteristic will not be tolerated |
| Teamworx | Online scheduling platform. You are able to see your weekly schedule, post your shifts for pickup, and pickup additional shifts |
| What procedure is followed in order to cover a shift | Shift must be posted in Teamworx and picked up by another team member. The shift is not considered covered until a manager approves the shift in Teamworx |
| Guys | Ladies and Gentlemen |
| It’s ok | Its delicious, It’s amazing, It’s very popular |
| Sure | Yes, of course |
| Ya | Yes |
| Cooked | Prepared |
| Hey | Hi, Hello |
| Bathroom | Restroom |
| Folks | Sir, Ma'am |
| Grab | Bring, get |
Created by:
prissycat
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