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Mgmt Ch. 1

Management Ch. 1

top managers relatively small group of senior executives who manage the overall organization
middle managers relatively large set of managers responsible for implementing the policies and plans developed by top managers and for supervising and coordinating the activities of lower-level managers
first-line managers managers who supervise and coordinate the activities of operating employees
planning setting and organization's goals and deciding how best to achieve them
organizing determining how activities and resources are to be grouped
leading set of processes used to get members of the organization to work together to further the interests of the organization
controlling monitoring organizational progress toward goal attainment
technical skills skills necessary to accomplish or understand the specific kind of work being done in an organization
conceptual skills manager's ability to think in the abstract
interpersonal skills ability to communicate with, understand, and motivate both individuals and groups
diagnostic skills manager's ability to visualize the most appropriate response to a situation
communication skills manager's ability to both effectively convey ideas and information to other and to effectively receive ideas and information from others
decision-making skills manager's ability to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities
time-management skills manager's ability to prioritize work, to work efficiently, and to delegate appropriately
Created by: vfreckma
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