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Mgmt Ch. 1
Management Ch. 1
Question | Answer |
---|---|
top managers | relatively small group of senior executives who manage the overall organization |
middle managers | relatively large set of managers responsible for implementing the policies and plans developed by top managers and for supervising and coordinating the activities of lower-level managers |
first-line managers | managers who supervise and coordinate the activities of operating employees |
planning | setting and organization's goals and deciding how best to achieve them |
organizing | determining how activities and resources are to be grouped |
leading | set of processes used to get members of the organization to work together to further the interests of the organization |
controlling | monitoring organizational progress toward goal attainment |
technical skills | skills necessary to accomplish or understand the specific kind of work being done in an organization |
conceptual skills | manager's ability to think in the abstract |
interpersonal skills | ability to communicate with, understand, and motivate both individuals and groups |
diagnostic skills | manager's ability to visualize the most appropriate response to a situation |
communication skills | manager's ability to both effectively convey ideas and information to other and to effectively receive ideas and information from others |
decision-making skills | manager's ability to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities |
time-management skills | manager's ability to prioritize work, to work efficiently, and to delegate appropriately |