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MG 302 exam 1
| Question | Answer |
|---|---|
| Business resources include which of the followin | people, technology, and financial |
| Benjamin believes his employees are responsible, creative, and able to work with minimal direction. He is a | Theory Y Manager |
| A process where individuals influence others to accomplish a common goal. | Leadership |
| The planning function of management involves which of the following: | Creating a plan Allocating employee resources Setting priorities for certain tasks Creating timelines |
| Who used, time, motion, and fatigue studies during the scientific management period: | Frank and Lillian Gilbreth |
| Which of the following refers to the notion that there is only one boss?? | Unity of command |
| the Hawthorne studies helped establish which of the following: | the humanistic perspective |
| Assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization is known as _____. | organizing |
| The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as _____. | leading |
| Which of the following is having a big impact on routine administrative processes in organizations, including spreadsheets, checking customer records and employee expense accounts, and making payments? | Artificial intelligence |
| Javier Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his _____. | conceptual skills |
| Which of the following uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems? | Management science |
| Frederick Taylor's contributions were in the field of _____. | scientific management |
| Managing an international business is different from managing a purely domestic business for the following reasons, EXCEPT: | Available expatriates |
| A global mindset includes which type of capital | Intellectual Individualism Ethnocentrism Financial |
| Which of the following types of companies places an emphasis on their home country? | Ethnocentric |
| Which of the following is part of an organization's internal environment? | Salespeople |
| Angel's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? | Labor market |
| Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? | Task environment |
| Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? | Technological dimension |
| Lee's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? | Boundary spanning |
| is associated with the surface level of organizational culture? | Manners of dress |
| A narrative based on a true event that is repeated frequently and shared by organizational employees is referred to as a _____. | story |
| The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains? | Ethics |
| When the organization incorporates how its decisions may impact society, which of the of the following applies? | a social responsibility |
| Ethical leadership includes the following areas, | Being honest Compassion Able to communicate and enforce ethical standards Concern for the needs of others |
| The ethical concept that moral behaviors produce the greatest good for the greatest number is referred to as the _____. | utilitarian approach |
| Most of the laws guiding human resource management are based on the _____. | justice approach |
| Which of the following primary stakeholders are concerned with decisions about the quality, safety, and availability of goods? | Customers |
| When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest which is an example of _____. | the individualism approach |
| A decision to monitor employees' nonwork activities violates the right to _____. | privacy |
| Which of the following requires that different treatment of people NOT be based on arbitrary characteristics? | Distributive justice |
| A hostile work environment and violations of health and safety rules are examples of unethical behavior toward _____. | employees |
| Which of the following is defined as the amount of information that can be transmitted during a communication episode? | Channel richness |
| Listening includes the following, | The process of hearing someone speak Processing what one is hearing Demonstrating that one understands the speaker's intent |
| Which of the following occurs when a manager uses evaluation and communication to help individuals learn about themselves and improve? | Manager feedback |
| A manager might use which of the following as a type of communication? | Virtual meetings Telepone conversations Instant messaging E-mail |
| When delivering professional presentations, how much background information should the speaker provide when presenting on a topic? | Give the audience enough background information to understand the topic being presented |
| Using Smart Art can make the presentation which of the following: | Improve visually attractiveness |
| When delivering a presentation, the speaker should always do the following: | Never use a monotone voice. |
| In the communication process, which of the following has the responsibility to decode the symbols and interpret the meaning of the message? | Receiver |
| Which kinds of skills are fundamental necessities in every part of a manager's job? | Communication |
| When a group of workers have routine tasks to perform, which of the following communication structures allows more time for the task to be completed? | Centralized |
| Which of the following communication channels does NOT focus on a single receiver, uses limited information cues, and does NOT permit feedback? | Bulletins |
| Nonverbal communication has the biggest impact when using _____. | face-to-face communication |
| Which of the following is defined as the messages and information sent from top management to subordinates? | Downward communication |
| Good listeners exhibit all of the following characteristics | having preconceptions |
| Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees? | The grapevine |
| The four functions of management include the following: | Planning, organizing, leading and controlling |
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