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Ch 5 study guide
Study guide
| Term | Definition |
|---|---|
| Dependent relationship | involves the sense that one must have others make the decision for them. |
| Codependent relationship | involves the sense that one must prioritize helping others achieve their goals before pursing their own. |
| Interdependent relationship | involves shared dependency, support, and mutual gain for the enrichment of all involved. |
| Effective communication strategy | The “doors” of change to more effective interactions are threefold: 1. Examine your reservations. 2. Engage with others. 3. Expand your social circle and/or build a few meaningful friendships. |
| Strategies to examine your reservation | change ideas and thoughts, turn a negative thought into a constructive thought, acknowledge that everyone is unique. |
| Engaging with others | smile, use welcoming body language, put your phone away, be genuine, keep conversations balanced, be opened-minded. |
| Expand your circle | offer invitations, accept more invitations, join a club or group with like-minded people, meet mutual friends, look for unique opportunities to be social |
| Bullying | when an individual or a group of people with more power, repeatedly and intentionally cause harm to another person or group of people who feel helpless to respond |
| Some of the relevant steps to understanding context | Pay attention to timing, location, and audience. |
| active listening | Active listening is being engaged as a listener, not just hearing the words. Active listening requires purposefully focusing on what a speaker is saying with the objective of understanding |
| Purposefully focusing | implies that you are actively processing what the speaker is saying, not just letting the sounds of their voice register in your sense. |
| Principles of Active Listening | Give your Undivided Attention, repeat What You Just Hear, reflect on What was Said, ask the Speaker to Expand or Clarify, Listen for Requests. |
| Assertive | Being disposed to or characterized by bold or confident statements and behavior |
| Communication | A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior |
| Emotional Bank Account | When you build up enough positive interactions with your partner, your emotional bank account flourishes. You feel relaxed and safe in the relationship |
| Empathy | Understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another. |
| Generalizations | To make a general or broad statement by inferring from specific case |
| Negating | occurs when a blamer dismisses or disregards another person's response; to deny the existence or truth of. |
| Placating | Intended to make someone less angry or hostile by accepting too much responsibility in a situation. |
| Reservation | Having a doubt or misgiving. |
| S.M.A.R.T. Deposits (Emotional Bank Account) | S.M.A.R.T. stands for Specific, Multiple, Attention, Respond, and Trust. |
| Balancing self | Using assertion to avoid ineffective responsibility styles like blaming or placating. |
| Blaming | To assign responsibility to someone or something for a fault or wrong. |
| Collectivistic culture | collaboratively reach decisions, focus on harmony, considers the collective welfare. |
| Individualistic culture | assert expression and individual autonomy in communication, individual expressions and freedom of speech. |
| High context communication styles | may convey meaning through facial expressions and body language, and lack explicit verbal details. |
| Low context communication styles | the focus is on verbal communication and provide explicit details. |
| Contextual nuances | significantly impact the significance attributed to listening and how individuals engage in listening behaviors. |
| Culture | refers to the shared beliefs, values, customs, and behaviors of a specific group of people, influencing their communication norms and expectations regarding listening. |
| Co-culture | refers to smaller groups within a larger culture, characterized by distinct communication patterns and social norms that may differ from those of the dominant culture. |
Created by:
queenzulu94
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