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Communication
| Question | Answer |
|---|---|
| Guiding employees work toward achieving the company’s goals. | Implementing |
| The exchange of information and ideas within an organization. | Communication |
| Organized, structured, and official channels of communication. | Formal Communication |
| Casual exchanges and relaxed communication in the workplace. | Informal Communication |
| Communication without words. | Nonverbal Communication |
| The study of human space and distance. | Proxemics |
| A technique where you subtly mimic the verbal and nonverbal cues of your conversation partner to establish rapport and understanding. | Mirroring |
| Anything that interferes with the sender’s creating and delivering a message that the receiver is getting. | Distraction |
| How people consciously or unconsciously change messages. | Distortion |
| A disagreement or argument. | Conflict |
| Conflict is characterized by open communication, respectful disagreement, and a focus on finding solutions rather than winning arguments. | Constructive Conflict |
| When the action of an individual or group interferes with the operations of the business and the business meeting its goals/objectives. | Undesirable Conflict |
| Resolution strategy when one or both parties ignore the conflict or choose not to engage with it directly. | Avoidance Strategy |
| Resolution strategy when one party gives in to the other’s wishes to preserve harmony and avoid conflict. | Accommodation Strategy |
| Resolution strategy when one party seeks to win the conflict, often at the expense of the other. | Competition Strategy |
| Resolution strategy when both parties give up something to reach a middle ground. Neither side gets everything they want, but both get something. | Compromise Strategy |
| Resolution strategy when both parties work together to find a solution that fully satisfies both sides’ needs. This is often a win-win approach. | Collaboration Strategy |
| A neutral third party helps the conflicting parties reach a nonbinding agreement, facilitating communication and helping to guide the negotiation process. | Mediation |
| A neutral third party helps the conflicting parties reach a binding agreement, facilitating communication and helping to guide the negotiation process. | Arbitration |
| Motivation that comes from personal beliefs, feelings, and attitudes. | Intrinsic Motivators |
| Motivation that comes from rewards and punishments supplied by other people. | Extrinsic Motivators |
| A set of factors that influence an individual’s actions toward accomplishing a goal. | Motivation |
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