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Chapter1 - Ind Psych
Intro to I/O Psychology
Question | Answer |
---|---|
branch that applies principles of psych to workplace | industrial/organizational psychology |
enhance dignity & performance of human beings & org. work in by advancing science/knowledge of human behavior | purpose of I/O psychology |
application of __ __ is what best distinguished I/O from related fields typically taught in business colleges | psychological principles |
advocate unstructured interview as excellent solution for selecting best employees | HRM texts |
consider unstructured interviews of less value & find psychological tests, behavioral interviews, work samples, biodata, & assessment centers of more value | I/O psychologists |
I/O psychologists examines factors that affect __ in an organization | people |
I/O programs focus almost exclusively on issues involving __ __ __ | people in organizations |
research that involves the use of previously collected data | archival research |
intelligence test developed during WWI & used by army for soldiers who can read | Army Alpha |
intelligence test developed during WWI & used by army for soldiers who cannot read | Army Beta |
result of well-controlled experiment that researcher can confidently state independent variable caused change in dependent variable | cause-and-effect relationships |
group of employees who do not receive particular type of training so their performance can be compared with that of employees who do receive training | control group |
nonrandom research sample used because it is easily available | convenience sample |
statistical procedure used to measure relationship between 2 variables | correlation |
statistic, resulting from performing correlation that indicates magnitude & direction of a relationship | correlation coefficients |
informing subject in experiment about purpose of study that he/she was participant & providing any other relevant information | debriefing |
measure of behavior that is expected to change as result of changes in independent variable | dependent variable |
type of effect size used in meta-analysis signified by letter 'd' & indicates how many standard deviations separate mean score for experimental group from control group | difference score |
formal research paper required of most doctoral students in order to graduate | dissertation |
used in meta-analysis; statistic indicating amount of change caused by experimental manipulation | effect size |
type of research study in which independent variable is manipulated by experimenter | experiment |
in experiment; group of subjects that receives experimental treatment of interest to experimenter | experimental group |
extent to which research results can be expected to hold true outside specific setting in which they were obtained | external validity |
research conducted in a natural setting as opposed to a laboratory | field research |
extent to which research results hold true outside specific setting in which they were obtained; similar to external validity | generalizability |
standardized admission test required by most psychology graduate schools | Graduate Record Exam |
when employees change their behavior due solely to the fact that they are receiving attention/are being observed | Hawthorne effect |
series of studies that have come to published 1930s; represent any change in behavior when people react to a change in environment | Hawthorne studies |
Hawthorne studies were conducted at the __ __ __ in Hawthorne, Illinois | Western Electric plant |
field of study concentrate on workplace design, human-machine interaction, ergonomics, & physical fatigue/stress | human factors |
educated prediction about the answer to a research question | hypothesis |
manipulated variable in an experiment | independent variable |
formal process by which subjects give permission to be included in a study | informed consent |
committee designated to ensure the ethical treatment of research subjects | Institutional Review Board (IRB) |
situation in which student works for organization, paid/volunteer, to receive practical work experience | internship |
third variable that can often explain relationship between 2 other variables | intervening variable |
written collection of articles describing the methods and results of new research | journal |
unscientific collection of articles about a wide range of topics written by professional writers w/no training on topic | magazine |
alteration of variable by experimenter in expectation that alteration will result in a change in dependent variable | manipulation |
used in meta-analysis; statistic that is average of effect sizes for all studies included in analysis | mean effect size |
field of study that investigates behavior of employees within context of an organization | organizational psychology |
field of study that concentrates on selection & evaluation of employees, through choosing/creating tests; constantly evaluates tests for fairness & validity | personnel psychology |
extent to which the results of a study have actual impact on human behavior | practical significance |
paid/unpaid position with organization that gives student practical work experience | practicum |
research method in where experimenter does not manipulate independent variable/where subjects are not randomly assigned to conditions | quasi-experiments |
random, unbiased assignment of subjects in a research sample to various experimental & control conditions | random assignment |
sample where every member of relevant population had equal chance of being chosen to participate in study | random sample |
graduate programs that offer a master’s degree but not a PhD | terminal master’s degree programs |
systematic set of assumptions regarding the cause & nature of behavior | theory |
collection of articles for those “in the biz,” about related professional topics, seldom directly reporting methods & results of new research; main audience are practitioners in field | trade magazines |
I/O psych relies extensively on __, __ __, & __ __ | research; quantitative methods; testing techniques |
I/O psychologists are trained to used __ __ & __ rather than clinical judgment to make decisions | empirical data; statistics |
psychologists who work for organizations helping employees with problems (i.e. drug/alcohol abuse) are considered __ not I/O psychologists | counselors |
I/O psychologists act as __ when conducting research as practitioners when working w/actual organizations | scientists |
reliance on factor that helps differentiate I/O psych from other fields of psych | scientist-practitioners model |
I/O psychologists act as __ when they apply research findings so that work performed w/organizations will be of high quality & enhance organization's effectiveness | scientist-practitioners |
I/O professionals can have __ __ on lives of other people | positive impact |
I/O psychologists can improve quality of life by increasing __ __, which reduces cost of goods sold by improving __ __ | employee effectiveness; product quality |
focuses in determining competencies needed to perform jobs, staffing org. w/employees who had competencies, & increasing competencies through training | industrial approach |
creates structure & culture that will motivate employees to perform well, give necessary info to do jobs, & provide safe working conditions | organizational approach |
practice in areas of analyzing jobs, recruiting applicants, selecting employees, determining salary levels, training employees, & evaluating employee performance | I/O psychologists & HRM professionals involved in personnel psychology |
examine various methods that can be used to train/develop employees; usually work in training dept. | personnel psychologists |
concerned w/issues of leadership, job satisfaction, employee motivation, org. communication, conflict mgmt., org. change, & group processes | organizational psychologists |
organizational psychologists often conduct __ of employee attitudes to get ideas about what employees believe are org. strengths/weaknesses | surveys |
organizational psychologists, usually serve in role of __, making recommendations on ways problem areas can improved | consultants |
professionals in __ __ implement organization-wide programs designed to improve employee performance; such as team building, restructuring, & employee empowerment | organization development |
psychologists in field of human factors often work with __ & other __ professionals to make workplace safer & more efficient | engineers; technical |
has been around since 1879 | field of psychology |
either 1903: Walter Dill Scott The Theory of Advertising / 1910: Hugo Munsterberg Psychology and Industrial Efficiency / 1911: Scott Increasing Human Efficiency in Business | beginning of I/O psychology |
psychology 1st applied to business | Theory of Advertising |
1st published in English in 1913 | Psychology and Industrial Efficiency |
James Cattell, Walter Bingham, John Watson, Marion Bills, & Lillian Gilbreth | pioneers of I/O psychology |
term "industrial psychology" was seldom used | pre-WW I |
"economic psychology". "business psychology", & "employment psychology" were common pre-WW I terms for | industrial psychology |
I/O made 1st impact during WW I due to large number of __ who needed placement in armed forces | soldiers |
I/O psychologists were employed during WW I to test recruit then place them in appropriate positions through | Army Alpha & Beta tests of mental ability |
pioneer of behaviorism; served US Army WW I & developed perceptual/motor tests for potential pilots | John Watson |
results from Army Alpha/Beta tests assigned more intelligent troops to | officer training |
results from Army Alpha/Beta tests assigned less intelligent troops to | infantry |
I/O psychologist responsible for increasing efficiency w/which cargo ships were built, repaired & loaded | Henry Gantt |
1920, created 150-item knowledge test, administered to over 900 applicants, test/passing score so difficult only 5% of applicants passed | Thomas A. Edison |
most interesting figures in early years of I/O psychology | Frank & Lillian Gilbreth |
among 1st, if not 1st, scientists to improve productivity & reduce fatigue by studying motions used by workers | Gilbreths |
contractor; famous for developing improvements in bricklaying that reduced number of motions needed to lay brick from 18 to 4.5 | Frank Gilbreth |
highly educated; PhD Brown University 1915; 1935 professor of management & engineering at Purdue, 1st woman to hold such a position | Lillian Gilbreth |
efficiency methods used by Gilbreths to raise their children was inspiration for book/1950s movie | Cheaper by the Dozen |
prominent psychologist(s) who applied psychology to problems in industry in Switzerland | Jules Suter |
prominent psychologist(s) who applied psychology to problems in industry in Australia | Bernard Muscio |
prominent psychologist(s) who applied psychology to problems in industry in Germany | Franziska Baumgarten-Tramer, Walter Moede, William Stern, Otto Lipmann, & Emil Kraepelin |
prominent psychologist(s) who applied psychology to problems in industry in Canada | Edward Webster |
prominent psychologist(s) who applied psychology to problems in industry in Great Brittan | Cyril Burt, Charles Myers, & Sir Fredrick Bartlett |
1930s I/O psych greatly expanded its __ | scope |
I/O psych involved primarily in personnel issues such as selection & placement of employees | prior to 1930s |
publishing of Hawthorne studies caused psychologists to become __ __ in quality of work environment, as well as attitudes of employees | more involved |
Hawthorne studies demonstrated that employee behavior was __ | complex |
Hawthorne studies demonstrated that __ __ between mgr/employee played tremendous role in employee behavior | interpersonal interactions |
Hawthorne studies were __ __ to investigate issues, such as effects of lightening levels, work schedules, wages, temperature, & rest breaks on employee performance | initially designed |
Hawthorne study researchers were surprised that the actual __ __ did not affect productivity in predicted manner | work conditions |
inspiring psychologists to increase their focus on human relations in workplace & explore effects of employee attitudes was the __ __ of Hawthorne studies | major contribution |
in 1960s HR professionals started ti focus on developing fair selection techniques, due to laws from civil rights legislation, there was | increased demand for I/O psychologists |
characterized by use of sensitivity training & T-groups for managers | 1960s |
laboratory training groups | T-groups |
great strides in understanding of many org. psych issues involving employee satisfaction/motivation; development of many theories about employee behavior in organizations | 1970s |
resulted in increased use of behavior-modification techniques in organizations; by BF Skinner 1971 | Beyond Freedom and Dignity |
brought 4 major changes to I/O psychology | 1980s/1990s |
path analysis, meta-analysis, multivariate analysis of variance (MANOVA), & casual modeling; 1980s/1990s | complex statistical techniques |
t-tests & analysis of variance (ANOVA); prior to 1970s | simpler statistical techniques |
reliance on __ explains why students enrolled in I/O psych doctoral program take at least 5 __ courses as part of education | statistics; statistics |
new interest in application of __ psychology to industry took place during 1980s/1990s | cognitive |
articles written about performance articles written about __ __ in 1970s primarily described & tested new methods for evaluating employee performance | performance appraisal |
articles written about performance appraisal in 1980s/1990s approached by examining __ __ used by managers when conducting such appraisals | thought processes |
in 1980s/1990s, there was increased interest in effects of work on __ __ & __ __ | family life; leisure activities |
during 1980s/1990s __ __, especially resulting in workplace violence, received I/O psych attention | employee stress |
in 1980s/1990s, renewed interest in developing methods to __ employees | select |
1960s/1970s courts still interpreting major __ __ __ of 1960s, resulting in I/O psych to be cautious in selecting employees | civil rights acts |
mid-1980s, courts less strict about civil rights acts, & wider variety of __ developed & used to select employees | instruments |
cognitive ability tests, personality tests, biodata, & structured interviews are examples of | mid-1980s instruments for employee selection |
massive org. downsizing, greater concern for diversity/gender issues, aging workforce, increased concern about effects of stress, & increased emphasis on org. development interventions | changes during 1980s/1990s |
total quality management (TQM), reengineering, & employee empowerment are examples of | organizational development interventions of 1980s/1990s |
in 2000s greatest influence on I/O psych is __ __ in technology | rapid advances |
administration of tests/surveys through computers/ Internet, recruiting/screening applicants online, & meetings being held in cyberspace | 2000s technological advances |
changing demographic make-up of workforce is __ __ that will impact I/O psych | important factor |
increasingly entering workforce & taking on managerial roles | women |
now largest minority group in US population | Latinos/Hispanics |
fastest growing segment on US population | Asian Americans |
increasing number of workers, vendors, & customers have English as __ __ | second language |
__ __ will also affect role of I/O psych | global economy |
flexible work sched., family-friendly policies, accom. increasing # of employees w/child-care & elder-care resp., flatter org. structures w/fewer mgmt levels, populations shifts from urban/suburban locations, & increasing cost of health-care benefits | factors impacting I/O psych |
college/universities, consulting firms, private sector, & public sector are the (4) areas where those with __ __ __ work | I/O psychology degrees |
typically teach & conduct research, although some work in administration | I/O psychologists at college/universities |
help org. select high quality/diverse workforce, design employee motivational systems fairly, training employees, & ensure applicants/employees treated in legal/ethical manner | I/O psychologists at consulting firms |
work for single company | I/O psychologists in private sector |
work for local/state/federal government | I/O psychologists in public sector |
__ sector offers lower pay but more job stability as I/O psychologist | public |
more likely to be employed in academic setting | I/O psychologists with PhD |
more often employed as HR generalists, data analysts trainers, & compensation analysts | I/O psychologists with master's degree |
median salary $72,000 as of 2006 | master's-level positions in I/O psych |
median salary $98,500 as of 2006 | doctoral-level positions in I/O psych |
top 10% of I/O psych with __ degrees earned more than $200,000 as of 2006 | doctoral |
GRE is __ __ __ of Scholastic Aptitude Test, or SAT | graduate school version |
__ degree in I/O psych takes btwn 1-2yr after completion of BS | master's |
undergraduate GPA of 3.0 & score of 1,000 on GRE are not uncommon prerequisites | admission requirements for master's in I/O psych |
I/O __ degree programs can be part of PhD program or terminate at end of __ program | master's; master's |
at a school w/terminal master’s degree program master's degree is __ that can be earned at that school | highest |
best suited for students wanting applied HR position in org. | terminal programs |
terminal programs usually have __ __ entrance requirements & provide more financial aid/individual attention | less stringent |
usually have more well-known faculty members, better facilities & research funding; best suited for students who eventually was to teach, do research, or consult | doctoral programs |
completion of __ master's programs requires 40 hours of graduate coursework | most |
15-18hrs of coursework considered full __ semester load | undergraduate |
9-12hrs of coursework considered full __ semester load | graduate |
many master's degree programs require an original research work created & conducted by student to be delivered in 2nd yr of graduate school, called a | thesis |
most master's degree programs require student pass __ __ and/or __ examination before graduation | comprehensive oral; written |
taken during final semester & cover material from all of courses taken curing graduate program | comprehensive oral &/ written examination |
3.5 GPA & GRE score of 1,200 | common entrance requirements of master's degree programs |
dissertation is broader in scope, longer, & requires more original & independent effort than | the thesis |
1st 2 yrs wide variety of psych courses, I/O courses concentrated in 3rd-4th yrs, dissertation in addition to thesis, series of extensive comprehensive exams | doctoral degree programs for I/O psych |
most important characteristic of I/O psych reliance on researcher is it ultimately | saves organizations money |
I/O psych researchers have shown that the unstructured interview __ __ best predictor of future behavior on job | is not |
helps to critically listen & analyze results of studies to make more intelligent decisions | understanding research |
many of our __ __ have been & continue to be wrong | commonsense policies |
33 studies concluded that the majority of the time a test answer will changed from __ __ __ | wrong to right |
1st step in conducting research is to decide | what to research |
majority of I/O psych research is conducted to test __ of theories | accuracy |
conducting some form of research to answer a questions will undoubtedly lead to a __ __ than could be obtained by guesswork alone | better answer |
many research ideas __ __ person starting sentence with "I wonder..." | stem from |
2nd step in deciding on research topic is | forming hypothesis |
hypothesis is a __ usually based on a theory, previous research, or logic | prediction |
to see if a hypothesis is correct, researcher could need to | conduct a study |
if results from study conducted support hypothesis it becomes important to | test the theory |
even though a study may support a hypothesis it is still important to __ __ hypothesis is true | determine why |
it is important to determine why hypothesis is true because our ability to understand & use best theory, allows us to develop new methods to | improve productivity in workplace |
when there is no previous research or theory proposed a(n) __ __ without a hypothesis can be conducted; practice is not uncommon but generally frowned upon by scientists | exploratory study |
when a hypothesis may not be supported by a study, even though the logic & theory behind it is correct, is usually due to | poor research design or complexity of topic |
no one theory about violence, by itself, is | the answer |
once research idea created, the next step is to | search literature for similar research |
even if your specific research question has not been studied before, similar research studies can provide ideas on | how to conduct your study |
PyschINFO & Infotrac are | subject indexes |
journals, bridge publications, trade magazines, & magazines are | 4 types of periodicals |
journals are best source of __ & __ info about a topic | unbiased; accurate |
Journal of Applied Psychology, Personnel Psychology, Academy of Management Journal, Academy of Management Review, & Organizational Behavior and Human Decision Processes are | leading journals of I/O psychology |
designed to "bridge the gap" between academia & applied worlds; articles usually written by professors about topic of interest to practitioners | bridge publications |
Academy of Management Executive, Harvard Business Review, & Organizational Dynamics are | leading bridge publications of I/O psychology |
trade magazines contain articles written by professional writers who have __ __ in a given field | developed expertise |
articles in trade magazines do not cover all research on topic so can be considered | biased |
HR Magazine & Training are examples of | I/O-related trade magazines |
magazine articles are good sources of __ but terrible sources to use in support of __ __ | ideas; scientific hypothesis |
problem with relying on a secondary course, such as Internet, is one cannot be sure is info __ __ info in primary course | accurately reflects |
once research idea created & hypothesis formed the next step is to decide whether to conduct study | in the field or laboratory |
32% of I/O Psych research is conducted in | laboratory |
external validity, or generalizability are __ of laboratory research | disadvantage |
research is often conducted in labs because researchers can control __ __ that are not of interest in the study | many variables |
loss of control of extraneous variables that are not of interest to the researcher is | disadvantage of field research |
found leadership training was more effective in lab studies than in field studies | meta-analysis by Avolio et al |
found age bias stronger in lab settings than in field settings | Gordon & Arvey |
in studies of teams, group cohesion, & group personality were related to performance __ in field studies of real groups than in lab studies of groups created for experiment | more |
field research provides researchers with a(n) __ __, informed consent | ethical dilemma |
in field studies obtaining informed consent can be difficult & may change | way people behave |
informed consent may be __ only when research involves minimal risk to participants, waiver will not adversely affect rights of participants, & research could not be carried out without waiver | waived |
when studies involve negative consequences for a subject informed consent __ __ waived if importance of study outweighs negative consequences | can be |
one area IRB pays close attention to ethical treatment of research participants is | confidentiality |
authors of studies conducted in organizations submitted their __ __ to IRBs only 44% of time | research plans |
after deciding location for research, next step is determining which type of __ __ to use | research method |
experiments, quasi-experiments, archival research, observations, surveys, & meta-analyses | types of research methods |
most powerful of all research methods because it is only one that can determine cause-and-effect-relationships | experimental method |
if it is important to know whether one variable produces/causes another variable to change, __ is only method that should be used | experiment |
manipulation of one/more independent variables & random assignment of subjects to experimental & control conditions | characteristics defining an experiment |
if either of (2) characteristics defining an experiment are missing it is called | quasi-experiment, study, survey, or investigation |
independent variables is one/more aspects of question of interest that researcher intentionally __ | manipulates |
dependent variables is the measure of changes that occur as __ of manipulation of independent variable | result |
quasi-experiments often used to evaluate results of __ __ implements by an org. | new program |
when using quasi-experiment results other __ __ should be referenced when deciding on making changes | research evidence |
archival research is not obtrusive/expensive however records in files are not always __ or kept __ | accurate; up-to-date |
greatly increased potential for archival research | computerization of information |
can be conducted by mail, personal interviews, phone, fax, email, Internet, or magazines | surveys |
depends on sample size, budget, & amount of time avail. to conduct study, & need for rep. example | survey method factors |
less expensive & time-consuming; result in lower response rates & lower-quality answers | mail surveys |
inexpensive, limited to specific population w/access, more subject to size & format restrictions, & result in lower response rates than mail surveys | email surveys |
inexpensive, limited to specific population w/access to computers | Internet surveys |
comparing Internet surveys to traditional methods indicates Internet more accurately reflect population in terms of __ & __ __ | gender; social class |
comparing Internet surveys to traditional methods indicates Internet less accurately reflect population in terms of __ | race |
surveys in magazines & professional publications are common, but they may not result in a(n) | representative sample |
results about survey methods found employees from US, Japan, & France preferred automated phone response tech., whereas employees in Germany, Italy, & UK preferred traditional paper-and-pencil method | multinational study by Church in 2001 |
easy to understand, use simple language, do not ask hypothetical questions, & are relatively short in length | well-designed survey questions |
when surveying sensitive/controversial issues the extent to which responses to survey questions are accurate is | an issue involving surveys |
inaccurate responses to survey questions can be result of person not actually knowing | the correct answer to a question |
statistical method of reaching conclusions based on previous research; researcher determined effect size then finds statistical average of effects sizes across subject resulting in mean effect size | meta-analysis |
correlation coefficients (r) are used as __ __ when researchers are interested in __ between 2 variables | effect size; relationship |
majority of studies use correlation coefficients as their __ | statistical test |
studies looking at relationship between personality & job performance, integrity test scores & employee theft, or relationship between job satisfaction & performance are all | examples where correlation coefficients are used |
studies looking at effectiveness of a training methods, effect of goal setting, & effects of shift work are all | examples where difference score are used |
effect sizes can be interpreted by __ them to norms | comparing |
effect sizes can be interpreted by __ __ them to particular situations | directly applying |
effect sizes >.40 are considered to be | small |
effect sizes between .40 & .80 are considered to be | moderate |
effect sizes <.80 are considered to be | large |
.44 is average effect size for a(n) | organizational intervention |
actual practical significance of an effect size depends precisely on __ available | formulas |
when directly applying effect size to particular situation you need to know __ __ of variable in question | standard deviation |
the standard deviation of variable in question is multiplied by effect size, from meta-analysis, to yield a(n) | meaningful score |
because meta-analysis studies summarize __ __ studies on a topic, they __ __ __ than reference to 1 or 2 studies | all available; carry more weight |
indicates the actual correlation from meta-analysis | r |
correlation after it has been corrected for factors that can reduce the size of a correlation | p |
p is known as | rho |
factors that can reduce the size of a correlation | artifacts |
rho is often referred to as __ or __ correlation | corrected; true |
decisions about size, composition & method of selecting __ who will serve in sample study must also be made | subjects |
is not necessary if experimenter can choose a random sample and control for many of extraneous variables | large sample |
need only about 1,000 participants to generalize survey results to entire US population | properly conducted research studies |
method of __ __ dependent on nature of organization | selecting |
probably be forced to use all employees for sample, which means sample will be small but representative of intended population | small organization |
to increase experimental rigor & decrease cost of conducting research many studies are conducted at | universities using students as subjects |
served as subjects in 46% of research studies published in four leading I/O journals | college students |
using college students as research subjects may not __ to real world | generalize |
in order for sample to be representative as possible, it is essential to use __ sample | random |
ethics of American Psychological Association (APA) requires | voluntary participation |
although APA requires voluntary participation, sometimes __ participation is required | compulsory |
random sampling is difficult, so many studies use convenience samples & then __ __ subjects to various experimental conditions | randomly assign |
random assignment is important when using __ samples | convenience |
research indicates that __ & __ assignment result in different outcomes | random; nonrandom |
to ensure all data are collected in __ __, important that all instruction to subjects stated in standardized fashion at understandable level | unbiased fashion |
once subject finished with participation they should be | debriefed |
helps determine how confident results are real & did not occur by chance alone | statistical analysis |
any __ __ __ collected will in all probability be different | set of numbers |
question about set of numbers collected is, are they __ different? | significantly |
statistical analysis determine if sets of numbers are significantly different by determining __ data were result of chance | probability |
results are considered to be statistically relevant is analysis indicates probability data results from chance of | 5% or less |
__ levels indicate only level of confidence we can place on a result being product of chance | significance |
significance levels say nothing about __ of results | strength |
to determine __ of a finding __ __ is used | strength; effect size |
tell us statistical significance of a study | significance levels |
combined with logic, __ __ tell us the practical significance of a study | effect sizes |
correlational analysis does not necessarily say anything about __ | causality |
correlation coefficient does not indicate a cause-and-effect relationship because of __ variable | intervening |
good researcher should always be cautious about variables that __ __ | seem related |
just because 2 events occur at same time or seem related does not mean that one event/variable __ __ | causes another |
correlation coefficient is result of __ analysis | correlational |
range from -1 to +1 | values of correlation coefficient |
further value of correlation coefficient is from zero the __ the relationship between two variables | greater |
direction of the correlation | - or + |
means that as values of one variable increase, so do the values of a second variable | positive (+) correlation |
means that as values of one variable increase, values of second variable decrease | negative (-) correlation |
I/O psych finds __ __ between job satisfaction/absenteeism, age/reaction time, & nervousness/interview success | negative correlations |
ambiguous situation that requires personal judgment of what is right/wrong because there are no rules, policies, or laws guiding such decision | ethical dilemma |
when faced with an ethical dilemma, individuals often rely on their __ & __ __, which leads to different decision by different people in similar situations | morals; personal values |
high level of uncertainty as to what is right/wrong, there appears to be no best solution, & there are both positive & negative consequences in a decision | Type A dilemma |
drug research that uses animals to test drugs is an example of a __ __ dilemma | Type A |
Type B Dilemmas are also called __ dilemmas | rationalizing |
individuals know what is right but choose solution that is most advantageous for themselves | Type B dilemma |
the ability to __ a dilemma, that because everyone else is doing it it's OK, is the reason that __ behavior is at all-time high in organizations | rationalize; unethical |