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ExCPT Notes 5
| Question | Answer |
|---|---|
| What is the primary purpose of inventory management in a pharmacy? | To ensure adequate stock of medications and supplies |
| Which of the following is a requirement for proper storage of refrigerated medications? | Kept between 36°F and 46°F |
| What is the correct method for handling a Class II drug recall? | Return all affected products to the manufacturer |
| What is the primary function of a Pharmacy Benefits Manager (PBM)? | Manage prescription drug benefits for insurance plans |
| A rejected insurance claim for 'NDC Not Covered' indicates what? | The medication is not included in the patient’s formulary |
| When resolving a claim rejection for 'Prior Authorization Required,' the pharmacy technician should first: | Contact the physician’s office to request a prior authorization |
| What documentation is typically required for a prior authorization? | Diagnosis and justification for the medication |
| What is the primary reason a medication might require prior authorization? | The insurance plan considers it high-cost or non-preferred |
| If a prior authorization is denied, the pharmacy technician should: | Contact the physician to discuss alternative medications |
| What is the best way for a pharmacy technician to handle an angry customer? | Remain calm, listen actively, and offer a resolution |
| Which of the following is an example of effective communication in pharmacy customer service? | Speaking clearly and using simple language |
| What is the most appropriate response when a customer asks a pharmacy technician about potential side effects of a medication? | Refer the customer to the pharmacist for detailed counseling |
Created by:
mckenziejada
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