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EXAM 1: ch1-5
EXAM 1: chapter 1
| Term | Definition |
|---|---|
| organizational behavior | understanding, explaining, and improving the attitudes within an organization |
| why is OB important | teaches a manager technical skills, human skills (ability to relate- EQ), conceptual skills (understand bigger picture) and people are the key to success |
| 4 main functions of a manager | planning, organizing, controlling, leading |
| strategic approach | how people contribute to the big picture through individual, team, and organizational processes to influence outcomes (THE big picture graph) |
| human capital | an intangible organizational resource that increases an organization's competitive advantage through value, rareness, inimitability |