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101
| Question | Answer |
|---|---|
| The process of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, or productivity | Time Management |
| Sort by level of importance | Prioritize |
| The process of actively applying, analyzing, and evaluating information to form a well-reasoned judgment. | Critical Thinking |
| A systemic process for responding to situation by crafting a solution | Problem Solving |
| Set of principles and hierarchies that classify the process of leaning, which you may have encountered in your pharmacy technician education. Create, Evaluate, Analyze, Apply, Understand, Remember | Bloom's Taxonomy |
| Describes the way you present yourself while at work, while representing your employer, or while seeking employment | Professional Image |
| Describes your choices in personal hygiene, grooming, clothing, and body adornment (jewelry, piercings, and tattoos) in your personal life | Personal Image |
| The way you dress, groom, and carry yourself while at your place of employment, and includes not only wearing appropriate clothing, but practicing proper hygiene | Professional Appearance |
| Policy that describes the standard of acceptable attire and grooming in a specific workplace | Dress Code |
| The actions you take in the workplace that demonstrate your ability to solve problems; act ethically; remain calm under pressure; and treat colleagues, supervisors, and customers politely and with respect | Professional Behaviors |
| The beliefs or opinions that others have about your performance in the workplace | Professional Reputation |
| How you perceive yourself | Self-Perception |
| Combination of a person's mental, physical, and emotional traits and natural deposition | Temperament |
| Collection of thoughts, feelings, and behaviors that are associated with a person | Personality |
| Trust in one's abilities, qualities, and judgments. | Self-Confident |
| Having intrinsic belief in one's own worth as a person | Self-Esteem |
| The principle that hard work is virtuous and worthy of reward | Work Ethic |
| Fairness and straight- forwardness of your conduct as well as the adherence to facts | Honesty |
| One's adherence to a code of moral value | Integrity |
| Behaviors that display manners and respect for others | Courtesy |
| When an employer is providing preferential treatment or mistreatment for reasons of age, gender, ethnicity, sexual orientation, religion, or other factors | Discrimintaion |
| Aggressive mistreatment, pressure, or intimidation that can be sexual or otherwise | Harrassment |
| Company's unique set of values, beliefs, attitudes, and behaviors | Company Culture |
| Process by which information is exchanged between individuals; can be verbal, nonverbal or written | Communication |
| Highness or lowness of the voice based on the frequency of sound waves | Pitch |
| Describes how loudly or softly you speak | Volume |
| The attitude conveyed toward your audience through your speech | Tone |
| Conveying you message with awareness as to how the receiver is interpreting your information, being able to adapt as necessary | Active Speaking |
| The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech | Active Listening |
| Understanding and sharing another person's experiences and emotions or having the ability to imagine someone else's feelings | Empathy |
| Group or individual understanding of one another in communicating well | Rapport |
| Physical space defined as being too close | Personal Bubble |
| Obligation or willingness to accept responsibility or to account for one's actions | Accountabliltiy |
| Formed in 1996, regulates access to insurance as well as the privacy of patient information ; HIPAA | Heath Insurance Portability and Accountability Act |
| Willingness to change or compromise | Flexability |
| Quality of being relied upon | Dependability |
| Ability to control your emotions and identify emotions of others | Emotional Intelligence |
| Relationships and communication between people | Interpersonal |
| Having sensitivity to what is proper and appropriate in dealing with others: ability to speak, act without offending | Tact |
| Material providing official information/ evidence; serves as a record | Documentation |
| Defined y UNESCO as set of distinctive spiritual, material, intellectual, emotional features of soceity | Culture |
| Many cultural groups | Multicultural |
| Understanding, appreciation, sensitivity; to experiences, values, lifestyles of people from different backgrounds. | Multicultural Awareness |
| Ability of healthcare providers to recognize social, cultural and linguistic needs of patients delivering appropriate serveries to meet needs | Cultural Competence |
| Oversimplified characteristics of a group of people | Stereotype |
| Admiration of persons abilities, qualities, achievements | Respect |
| System where doctors and healthcare professionals treat symptoms and diseases using drugs, radiation, therapy known as conventional/ mainstream medicine | Western Medicine |
| Alternative medicine created in the 1800s based on belief that a substance causing disease symptoms in healthy people will cure disease in sick people | Homeopathy |
| Range of characteristics pertaining to masc or fem | Gender |
| Personal identification; pronouns | Gender Identity |
| Persons sexual identity in terms of gender and whom a person is attracted to | Sexual Orentation |
| Lesbian, gay, bi-sexual, transgender, queer | LGBTQ |
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daeshonb97
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