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Management 4030

Exam 1

QuestionAnswer
Give an example of a company that has achieved Pfeffer's Seven People-Centered Practices Southwest Airlines
What does job security do? Eliminates fear of getting laid off
What is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner? Management
An interdisciplinary field dedicated to better understanding and managing people. Organizational Behavior
When did OB start? 1930s
What type of view is Theory X? Pessimistic
Usuing situationally appropriate management techniques instead of a "one best way" approach. Contingency Approach
What is the difference between human and social capital? Human capital is a person who has the ability to write a computer program. Company is looking for someone with that ability. Social capital is the person has good qualities to bring to the company.
Set of shared, taken for granted, implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environments Organizational Culture
What are the 3 layers of organizational culture? observable artifacts, espoused values, basic assumptions
Which of the 3 layers of organizational culture the deepest rooted? Basic assumptions
Which of the 3 layers of organizational culture is the easiest to change? Observable Artifacts
Created by: kla2m9
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