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OP MA 1

CHAPTER 1

QuestionAnswer
They design, operation, and improvement of productive systems. Operations Management
They design systems, ensure quality, produce products, and deliver services. They work with customers and suppliers, the latest technology, and global partners. They solve problems, reengineer processes, innovate, and integrate. Operations Management
It is more than planning and controlling; it’s doing. Whether it’s superior quality, speed-to-market, customization, or low cost, excellence in operations is critical to a firm’s success Operations
It is often defined as a transformation process Operations
It is a series of activities along a value chain extending from supplier to customer. Transformation process
(Forms of transformation process) manufacturing operations Physical
(Forms of transformation process) transportation or warehouse operations Location
(Forms of transformation process) retail operations Exchange
(Forms of transformation process) health care Physiological
(Forms of transformation process) entertainment Psychological
(Forms of transformation process) communication Information
It is the process of handcrafting products or services for individual customers Craft production
It is dividing a job into a series of small tasks each performed by a different worker Division of Labor
The standardization of parts initially as replacement parts enabled mass production. Interchangeable parts
It is the systematic analysis of work methods Scientific management
It is the high-volume production of a standardized product for a mass market. Mass production
an emphasis on quality and the strategic role of operations. Quality revolution
an adaptation of mass production that prizes quality and flexibility Lean production
It is managing the flow of information, products, and services across a network of customers, enterprises, and suppliers Supply chain management
It is to take advantage of favorable costs, to gain access to international markets, to be more responsive to changes in demand, to build reliable sources of supply, and to keep abreast of the latest trends and technologies. Go global
It is the degree to which a nation can produce goods and services that meet the test of international markets. Competitiveness
It is the ratio of output to input Productivity
It is how the mission of a company is accomplished. It unites an organization, provides consistency in decisions, and keeps the organization moving in the right direction Strategy
focuses on the gap between the firm’s vision and its current position. It identifies and prioritizes what needs to be done to close the gap, and it provides direction for formulating strategies in the functional areas of the firm. Strategic plan
It represents the purpose of a firm—what the firm is in the business of doing. It also determines the competitive arena Primary task
Its distinctive competence. Sustainable competitive advantage. Usually are the processes (what the company’s ability can do better than others) rather than the product itself. Core competencies
It is the characteristics of a product or service that qualify it to be considered for purchase by a customer Order qualifiers
It is the characteristic of a product or service that wins orders in the marketplace—the final factor in the purchasing decision Order winner
It involves making choices—choosing one or two important things on which to concentrate and doing them extremely well. Positioning
It provides low costs through disciplined operations Lean production
Created by: rainee_
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