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CLA Chapter 10

Certified Logistics Associate - Chapter 10 Flash cards

QuestionAnswer
1. Work team A group of workers responsible for a similar process with in supply chain logistics.
2. Project team A team that focuses on a single major issue of concern with a given process (usually take time from their normal responsibilities to work on a project team).
3. Cross functional team A team that is made up of different individuals from different departments. Example - a safety project team may be made up of workers from receiving, stocking, order processing, and shipping. -Note - teams can be either managed or self-managed
4. Characteristics of a High Performance Team - Define roles and responsibilities clearly - Emphasizes respect - Understands the importance of critical feedback - Understands the importance of training
5. Characteristics of an effective team member - Contributes to teambuilding - Builds trust - Helps motivate the team - Focuses on team goals
6. Setting Goals - Using SMART Goals S M A R T
7. Solving Problems (Problem Solving Process) 1. Define the problem 2. Analyze the problem 3. Generate alternative solutions 4. Choose the best solution 5. Test the solution 6. Monitor and evaluate (may have to return to step 3) 7. Implement the best solution
8. Resolving Conflicts (Conflict resolution process) 1. Each party describes the problems in a respectful and uncritical manner 2. Each party suggests a solution that will be satisfying to all 3. Each party should evaluate the solution and explain the parts they can agree on and what they can't agree on
Created by: user-1759375
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