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CLA Chapter 9

Certified Logistic Associate flash cards

QuestionAnswer
1. Types of Communication - Internal - communication with co-workers, shifts, management maintenance and repair staff - External - Communication with customers, vendors, suppliers, transporters, government or other outside groups
2. Cost of Miscommunication - Can cost millions of dollars in lost time and materials - Can cause delays, loss of qualtiy, and frustrate customers - May lose customers
3. Speaking Skills - Consider the audience - Check for understanding - Speak Clearly - Use Appropriate tone -
4. Writing Skills - Identify the purpose - consider the audience - Clarity - Proofread
5. Reading Skills (comprehension and remembering what has been read) - Preview the text - Question -Visualize - Re-read
6. Listening Skills - Look at the speaker - Ask questions - don't interrupt - Restate what the speaker has said in your own words
7. Communicating with customers - Be friendly and helpful - Focus on the problem and how to solve it - Be honest and explain the problem
Created by: user-1759375
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