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CLA Chapter 1

CLA Chapter 1 flashcards

QuestionAnswer
1. Transportation Movement of people, goods, and services from one place to another
2. Logistics The planning of the movement of information, material, and money from one place to another.
3. Supply Chain A network of interconnected facilities, information systems, and transportation lanes through which products move from point A to point B.
4. Demand A need for a particular product, service, or component.
5. Elements / Facilities in the Global Supply Chain Life Cycle - Raw Material Providers - Production Facilities - Warehouses / Distribution Centers - Retail Outlets - Customers - Transporters
6. Inventory All of the goods and materials that a business holds for resale, or production
7. Types of Inventory - Raw Materials - Works-in-Progress - Finished goods or products ready for storage or shipment - In-transit products
8. Roles and Responsibilities within the Supply Chain - Customer Interaction / Customer Service - Supply - Receiving - Stocking - Order Processing - Shipping - Transportation
9. Company Viability and Profitability - Trends - Increase in global economic competitiveness - Pressure to reduce costs, but increase quality and productivity - Widespread adoption of computer technology - Surge in Global Logistics - Growing Transportation Costs - Higher Customer Expectations
10. Measuring Performance - Productivity - Quality - Response Time - Operating Costs - Labor Costs - Inventory Costs - Shrinkage - Expenses - Damage - Depreciation - Capital Costs
11. How we measure performance in frontline workers - Customer Response - Order Cycle Time -Warehousing / Distribution Metrics - (units per hour, line items per hour, cases per hour, pallets per hour, labor cost per hour) -Transportation - Cartons delivered per mile driven, total cost per mile, etc.
12. Productivity and Quality - While productivity is very important, it must be stress that quality must not be sacrificed. - The main way that productivity is measured is how efficiently orders are fulfilled (the number of order filled are counted very closely).
Created by: user-1759375
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