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Fundies ch.6
| Question | Answer |
|---|---|
| The exchange of information, feelings, needs, and preferences between two people. | the communication process |
| -choice of words dependent on age, education, developmental level, and culture, -Feelings can be expressed verbally by a speaker through changes in pitch, pace, and tone of voice | Verbal Communication |
| Facial expressions, posture, body position, behavior, gestures, touch, and general appearance. -less conscious and more indirect. -conveys more of what a person feels, thinks, and means than what is stated in words | Nonverbal |
| Proxemics | Personal Space |
| Ranging from physical contact to 18 inches | Intimate |
| Ranging from physical contact between 18in-12 feet | Casual-personal |
| Ranging from physical contact between 4 to 12 feet | social-consultative |
| Ranging from physical contact between 12 feet if possible | public |
| to be sensitive to an individuals culture, you must recognize and respect the accepted patterns of communication in that culture | Culture |
| the manner, disposition, feeling, or position toward a person or thing | Attituted |
| Emotions | -Denotative -Connotative |
| Denotative emotion | is the literal meaning |
| Connotative emotion | is the emotional association |
| Active Listening | -uses all senses -interprets verbal and nonverbal messages -the mind focuses on the interaction and detects feelings as well as the spoken words -builds trusting relationships between the nurse and the patient |
| What term refers to words that can elicit emotional responses, resulting in a message that is distorted and altered | Connotative |
| behaviors that avoid confrontation and the inability to share feelings or needs with others | Passive or avoidant |
| behaviors characterized by putting ones own needs, rights, and feelings before those of others | Aggressive |
| behavior style is characterized by standing up for ones self without violating the basic rights of others | Assertive |
| a patients-centered communication. - the nurse helps patients explore their own thoughts and feelings -the nurse encourages expression of thoughts and feelings while avoiding barriers to communication | Therapeutic Communication |
| what are barriers to therapeutic communication | -asking questions that can be answered with a "yes" or "no" question. -giving false reassurance -expressing disapproval |
| Communication Crisis | -Introduction -Situation -Background -Assessment -Recommendation -Readback -Questions |
| interacting with a lack of courtesy and respect towards others is? | Incivility |
| Humor in communication can? | help create a relaced and sociable atmosphere. -allows patients to step out of their sick role, establish rapport, trust, passes time, and helps to relieve anxiety. |
| when is humor not appropriate? | when dealing with highly emotional or difficult issues |
| Communication with people in positions of authority is called? | Upward Communication |
| Orders can be? | -written -over the phone |
| Communication with those supervised by the nurse | Downward Communication |
| shift reports must be? | -confidential -include appropriate data |
| to develop a good rapport the nurse should establish: | -trust -empathy |
| Ability to intellectually, not emotionally, identify with or experience the feelings, thoughts, or attitudes of others | Empathy |
| Patient-centered communication can? | Encourage and empower patients to participate in their care |
| what is a characteristic of a nondirective interview | questions are open-ended |
| Nondirective communication | -open-ended questions -Patient explores thoughts and feelings |
| Directive Communication | using words like who, what, when, and where |
| special communication needs can be used for? | -people who are deaf or hard of hearing -speech and language impairments -vision impairments -mechanical ventilation -unresponsive |
| an exchange of information, feelings, needs and preferences between two people | Communication process |
| to complete the communication process, a return message is sent by the receiver of the original communication to indicate the message has been received, processed, and comprehended | Feedback |
| Mutual understanding of the meaning of a message | shared meaning |
| Facial expressions, posture, body position, behaviors, gestures, touch, and general appearance | body language |
| Agreement between verbal and nonverbal communications | Congruent |
| the distance, or personal space, people place between themselves and others. | Proxemics |
| what is the INABILITY to speak or understand language | Aphasia |
| what controls the movements involved in speaking | Left Frontal Lobe |
| what lobes hold speech areas that are involved in thoughts that precede speech | Left Temporal lobe and Parietal lobes |
| what lobe contains the general sensory areas where sensations such as touch are felt and interpreted | Parietal lobes |
| what lobe contains visual areas that receive impulses from the eyes that allow us to "see" and interpret what is being seen | Occipital Lobes |
| what is a disturbance in speech planning and speech production | Expressive aphasia |
| what is a deficit in auditory comprehension or in receiving information | Receptive aphasia |
| what is a deficit of planning, production, and comprehension of language | Global aphasia |
| when communicating with patients of various ages, it is important to match your communication strategies to each patients? | Developmental level |
Created by:
g_brooke9
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