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Think Win-Win

The Habit of Mutual Benefit

TermDefinition
Acts of kindness Treat people with kindness, take initiative to create connections in making friends
The "glue" of life Trust
EBA's Emotional Bank Accounts
Lose-Lose If you can't win, nobody wins; You seek revenge, envy and criticize others, and put other people down often including yourself as well. "If I am going down, you're going with me."
Win-Win or No Deal You are ready to walk away before someone loses, including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. "We're going to win together."
Lose-Win Low on courage and high on consideration, you are insecure. "I always get stepped on."
Win-Lose High on courage and low on consideration, you are always trying to get ahead of others or be better than other people. "I'm going to beat you no matter what."
Keep Promises Make good on your word and be careful before using the following words "I Promise" or "I Commit".
Keep Confidences Information shared in confidence stays that way without communicating to others via text or in person.
Be Loyal to the Absent Avoid situations involving gossip and bad-mouthing someone else. Speak up if you hear someone bad-mouthing a friend or an associate.
Set Clear Expectations Get an underatnding of what is expected of you and follow through on it.
Apologize Admit when you are wrong. Don't wait to apologize by making excuses which makes for a bigger EBA withdrawal.
Forgive Learn to forgive and forget so you don't continue hurting yourself by reliving the experience. Getting revenge is not beneficial.
EBA Deposit When you do something good that helps a friendship or relationship.
EBA Withdrawal When you do something that hurts a friendship or realtionship.
Emotional Bank Account Deposits - Show Kindness, Courtesy and Respect - Keep Promises - Keep Confidences - Be Loyal to the Absent - Set Clear Expectations - Apologize - Forgive
What is the "super glue of life"? An Apology
Created by: Lawson1300
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