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421 SSA 2024 DAY 5
DAY 5
Question | Answer |
---|---|
True or False. The USPS uses tax dollars to fund operations. | False. |
Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? | The Security and Sanctity of Mail |
The USPS Mission statement is to serve the American people, and through the ___________, bind our nation together by maintaining and operating our unique, vital, and resilient infrastructure. | Universal service obligation |
Minus a few exceptions, what is generally required to open or break the seal of any mail class? | A federal search warrant |
Who is the primary law enforcement of USPS? Provide complete answer. | US Postal Inspection Service (USPIS) |
What is the independent agency within the USPS that performs audits on and investigates postal employees? Provide complete answer. | Office of Inspector General (OIG) |
What is the difference between USPIS and OIG? | USPIS is for postal offenses and postal-related civil matters; OIG is for investigates fraud/crime within USPS by employees |
Who are responsible for ensuring that employees are properly trained and well informed? | Supervisors |
Who manage post office daily operations and serve as business leaders and community anchors? | Managers and Postmasters |
Who performs many of the same duties as an SSA but also support back office distribution functions? Provide complete answer. | Sales and Services Distribution Associate (SSDA) |
Who ensures the correct processes are followed and customer needs are met? Provide complete answer. | Sales and Services Associate (SSA) |
Who helps customers with package pickups, identifies mailing needs, ensures customers complete required forms before reaching the window? | Lobby Assistant |
Who maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services? Provide complete answer. | Lead Sales and Services Associate (LSSA) |
What are the 6 Retail Moments that Matter? | 1. Deliver Your First Impression 2. Act With Courtesy and Urgency 3. Keeping It Clean and Pristine 4. Delivering the Pride Inside 5. It’s Game Time 6. Solutions Are Your Specialty |
What is the Post Office Website? | www.usps.com |
What are the USPS Premium Services? | PME, PM, PO Boxes, and Insurance |
What is S.O.L.E.R.? | Squarely face the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending |
What is A+GIST? | Acknowledge, Greet, Inquire, Suggest, Thank |
What is the HazMat question? *NOTE: If you weigh it, you ask it. | "Does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?" |
What are the five processing categories in USPS? | Letters, Flats, Machinable Parcels, Irregular Parcels, and Nonmachinable Parcels |
What is the maximum weight of FC Letters? | 3.5 ounces |
What are the minimum dimensions of a letter? | 5 x 3.5 x 0.007 inches |
What are the maximum dimensions of a letter? | 11.5 x 6.125 x 0.25 inches |
What are the maximum dimensions of a postcard? | 6 x 4.25 x 0.016 inches |
What are letter sized mailpieces that cannot be processed on automation equipment and are subject to a surcharge? | Nonmachinable letters |
Apart from certain dimensions, flat sized pieces must also be ______, _____ and _____: | Flexible, Uniformly Thick within ¼ inch, and Rectangular |
What are the maximum dimensions of a flat? | 15 x 12 x 0.75 inches |
What are the minimum dimensions of a flat? | Must exceed at least one of the letter dimensions |
What are the three types of parcels? | Machinable, Irregular, and Nonmachinable |
What is the maximum weight of a machinable parcel? | 25 pounds |
What are the minimum criteria for a machinable parcel? | 6 x 3 x 0.25 inches and 6 ounces |
What is a parcel that doesn't meet the minimum criteria of a machinable parcel? | Irregular |
What is a parcel that exceeds the maximum criteria of a machinable parcel? | Nonmachinable |
What does APO stand for? | Army Post Office |
What does FPO stand for? | Fleet Post Office |
What does DPO stand for? | Diplomatic Post Office |
What contains information governing mail services within the United States? Provide complete answer? | Domestic Mail Manual |
What contains information governing mail services outside the United States? Provide complete answer. | International Mail Manual |
What are the benefits of domestic Priority Mail Express? | Money-Back Guarantee, 1-2 Delivery Day Guarantee, Signature Confirmation, $100 Insurance, Flat rate pricing on free envelopes, free Saturday delivery, Sunday/Holiday Delivery (extra fee) |
When is PM Express refunded? | When it is delivered/attempted late |
What is the fastest domestic mail class? | PM Express |
What are the maximum combined length and girth for Priority Mail and PM Express? | 108 inches |
What charge is added to packages exceeding 1 cubic foot? | Dimensional Weight Pricing |
What are the zones that Dimensional Weight Pricing can be added to? | Zone 1-9 |
What is the surcharge for parcels that require additional handling due to a length over 22 inches and/or measuring over 2 cubic feet? | Nonstandard |
What is the domestic weight limit for packages? | 70 pounds |
A package weighing more than 70 pounds or measures over 130 inches is __________ | Non-mailable |
What services are included with domestic Priority Mail? | 1-3 business day delivery, Tracking, Flat rate pricing, $100 insurance, free boxes and envelopes, free Saturday delivery |
What is the weight limit for Retail First Class Large Envelopes and Packages? | 13 ounces |
What is the delivery time for First Class? | 2 to 5 days |
What is the maximum combined length and girth of Retail Ground? | 130 inches |
What is the surcharge for pieces exceeding 108 inches length and girth? | Oversized |
What is the delivery time for USPS Retail Ground? | 2-5 days |
What zones are USPS Retail Ground pricing available to for any mailable matter? | Zones 5-9 |
What zones are USPS Retail Ground pricing available to strictly for mail matters requiring ground transportation? | Zones 1-4 |
Handwritten or typewritten personal correspondence such as bills or account statements, postcards, and Business Reply Mail are examples of: | First Class Mail |
What class of mail are authorized publications such as magazines and newspapers whose primary purpose is transmitting information? | Periodicals |
What is the minimum frequency to ship to qualify for Periodical Mail? | 4 times a year |
What requires 200 pieces or 50 lbs. per mailing and is used to send printed matter, flyers, advertising, newsletters, and small packages? | USPS Marketing Mail |
What is an affordable, targeted advertising technique used to map the target audience and must not exceed 5,000 pieces per mailing? Provide complete answer. | Every Door Direct Mail (EDDM) |
What is limited to books, sound recordings, academic theses and certain other items that must be sent to, from, or between educational organizations, museums, and other qualified organizations? | Library Mail |
What is subject to inspection and content limited to books, sound recordings, recorded video tapes, printed music, recorded CDs and DVDs, and certain other items? | Media Mail |
What is a free service for qualified items if mailed by or for the use of blind or other persons who cannot read conventionally printed materials due to a physical handicap? | Free Matter for the Blind |
What is a subclass of Package Services that must not weigh more than 15 pounds and be permanently bound? | Bound Printed Matter |
True or False. You are allowed to tape up customer boxes. | False |
What are used to calculate PME, PM, and USPS Retail Ground prices? | Zone Charts |
What comes with every package mailing for free and provides date, zip code, and the time was delivered? | USPS Tracking |
What extra service ensures that mail is delivered only to a specific addressee? | Restricted Delivery Service |
What is the maximum insurance that may be purchased under Insured Mail Service? | $5000 |
What is the insurance amount included with PM Express? | $100 |
What is the insurance amount included with Priority Mail? | $100 |
Which two mail categories cannot be insured? | First Class Letters and Flats |
When is a recipient's signature triggered on insured items? | When it is insured for over $500 |
What service provides customers sending a letter with proof of mailing, the date and time of delivery/attempt, and requires a signature? | Certified Mail |
What are the two classes (or services) of mail certified mail can be added on? | First Class and Priority |
What extra service can you add on First Class letters and flats to get a signature from the recipient? | Certified Mail |
What is the most secure service in the USPS? | Registered Mail |
What is the maximum insurance coverage of Registered Mail? | $50,000 |
What is the maximum value of a package mailed Registered? | $15,000,000 |
What is used to mail merchandise for which the mailer has not been paid? | Collect on Delivery (COD) |
What is the maximum amount of money collected on a COD? | $1000 |
What service provides evidence of delivery which includes recipient's name, date of delivery, and actual delivery address? | Return Receipt Service |
What service requires the addressee to sign for a package? | Signature Confirmation |
What is the difference between Certified and Signature Confirmation? | Certified mail is for letters and flats and Signature Confirmation is for parcels |
What provides evidence of the date of mailing but not proof of delivery? | Certificate of Mailing |
When is the use of Label O35CH applicable? | For packages over 35 pounds |
What are the non-denominational First Class Mail postage that is always priced at the current postal rate of a 1 ounce letter? | Forever Stamps |
What is the collection of seasonal stamps for all cultures? | Holiday Stamps |
What are used as fund raisers for breast cancer research, save vanishing species, and other causes? | Semi-Postal Stamps |
What is the study of stamps and postal materials? | Philately (fee-LAH-te-li) |
How many days do customers have to file an indemnity/insurance claim from the time of mailing? | 60 days |
Since insurance claims cannot be processed on the retail counter, customers must file their claims ______ or by _______? | Online or by Mail |
What premium service is provided as a convenience to customers who wish to pick up their mail at the post office? | PO Box |
How many PO box sizes does USPS offer? | 5 |
What form is used for Refunds? | PS Form 3533, Refund of Fees, Products, and Withdrawal of Customer Accounts |
How many keys are given out when a customer first opens a box? | 2 |
When is Notice 32, Box Rent Service Fee Due left in a PO Box to notify the customer their PO Box payment is due soon? | First Day of the Month |
When is a reminder letter for a PO Box payment generated and placed in a PO Box? | 20th Day of the Month |
When is a PO Box due? | Last day of the month |
What is required to open a PO Box? | 2 forms of ID: one non-photo (proof of address) AND one photo |
What happens to an unpaid PO Box on the eleventh day after the payment due date? | The box is closed and any mail received will be sent back to sender |
How many days does a PO Box customer have to verify their address? | 3 days |
How many days does a PO Box customer have to activate their online PO Box at the retail counter? | 30 days |
What are safe, convenient, and economical alternative to sending cash through the mail? | Money Orders |
What is the maximum amount of each domestic Money Order issued? | $1000 |
What is the maximum issued amount for international Money Orders? | $700 |
What can be used to purchase Money Orders? | Cash, Debit, and Traveler's Check |
What can be cashed and recovered to aid Postal Inspection Service in Postal burglary and robbery investigations? | Bait Money Orders |
How many Bait Money Orders should you be issued? | 3 |
What are the three security features of a Money Order? | Watermark (Benjamin Franklin), Security Thread (USPS), Dollar Amounts (No Discoloration and Matching amounts) |
Where do you store Bait Money Orders issued to you? | Under your largest cash denomination |
What is the form used to check if a Money order has been cashed? Provide complete answer. | PS Form 6401, Money Order Inquiry |
Where can you find lost/stolen Money Order list? | Postal Bulletin |
What is a money-by-wire transfer service and an extension of the USPS traditional Money Order Service? | Sure Money (Dinero Seguro) |
What is the maximum amount you can send through Sure Money in a day? | $1500 |
What can be used to purchase Gift Cards? | Cash and Debit Cards |
What is the maximum amount of Gift Card purchases in one single day per customer? | $500 |
Migratory Bird Hunting and Conservation Stamps required by federal law to hunt migratory birds are also referred to as: | Duck Stamps |
How often are duck stamps issued? | Once a year from July 1st to March 1st |
What form is used to permanently forward mail to a new address? | Change-of-Address |
How long are records of permanent change of address are kept? | 18 months |
How long can you forward First Class Mail for free? | 12 months |
How often should Premium Forwarding Service Residential ship? | Weekly |
What is the minimum and maximum days customers can hold their mail? | 3 to 30 days |
How long in advance can you put in a USPS Hold Mail request? | 14 days |
What free service allows a customer to obtain a street-addressed mail when they regularly receive 50 letters or more? | Firm Holdout |
What happens when a Firm Holdout is not picked up for 10 consecutive days? | It is cancelled and they cannot reactivate it for a whole year |
What paid service is for individuals and companies that need more pickup times than a firm holdout and receive more mail than your largest PO Box? | Caller Service |
What is available at designated post offices for transients/ individuals waiting for a PO Box to pick up mail held? | General Delivery |
What is a free and optional notification service that allows users to digitally preview their mail and packages? | Informed Delivery |
What service allows customers to reroute an item they sent? | Package Intercept |
What international service offer money-back guaranteed delivery in 1 to 3 business days? | Global Express Guaranteed |
What is the maximum value GXG shipment? | $2499 |
How much insurance does PM Express and Priority Mail International cover? | $100 for documents and $200 for merchandise |
What is maximum weight of a PM Express International flat rate envelope? | 4 pounds |
What is maximum weight of a Priority Mail International flat rate envelope and small flat rate box? | 4 pounds |
What is maximum weight of a Priority Mail International medium and large flat rate boxes? | 20 pounds |
What is required to mail with every international package? | Customs Form |
What program is used to enter customs data? Provide complete answer. | Customs and Border Protection Manifest (CBPMan) |
What is the maximum value of First Class International Package? | $400 |
What mailable matter can deteriorate in the mail and therefore lose value like live animals, queen bees, and fresh food? | Perishable Matter |
Firearms, intoxicating liquors, and cigarettes are categorized as: | Restricted Matter |
How many HazMat Classes are there? | 9 |
What is the federal regulation that governs the transport of cigarette and smokeless tobacco? Provide complete answer. | Prevent All Cigarette Trafficking (PACT) Act |
What is the only mail service used for cremated remains? | PM Express |
What is the primary source of information used to determine HazMat mailability? | Publication 52 |
What documents are required by OSHA for any products that potentially contain a chemical hazard? | Safety Data Sheets (SDS) |
Hazardous materials are known as in international transportation: | Dangerous Goods |
What are the criteria for Anonymous Mail? | Bears only stamps as postage, Weighs more than 10 ounces or is over ½ an inch thick, Not accepted by an employee in the retail counter |
What is EMV? | Europay, Mastercard, and Visa |
For magstripe credit card transactions, what are the requirements to process the payment? | Last four digits of the card number and Signature on the back of the card |
What is required for credit card transactions over $25? | Signature |
What is the only transaction that cannot accept a debit card as form of payment? | Passport Fees remitted to the Department of State (Checks or Money Orders only) |
What is the maximum amount of Cash Back when paying with a Debit Card? | $50 in increments of $10 |
What are the financial crimes? | Money Laundering and Terrorist Financing |
What is the federal regulation designed to prevent financial crimes, primarily money laundering? | Bank Secrecy Act (BSA) |
What form is used when a customer purchases $3000 of financial instruments and/or cashes $10,000 of financial instruments in a day? | PS Form 8105-A, Funds Transaction Report |
What form is used when a customer refuses to fill out the proper form when purchasing a certain amount of financial instruments? | PS Form 8105-B, Suspicious Transaction Report |
What is diagnostic tool to correct conditions that may be detrimental to customer satisfaction, revenue growth, and overall perception? This is also known as the mystery shopper program. Provide complete answer. | Retail Customer Experience (RCE) |
What are designed to process many quick retail transactions and are mostly accessible 24/7? Provide complete answer. | Self Service Kiosk (SSK) |
What are some eligible transactions that can be processed on an mPOS? | Prepaid acceptance of barcoded envelopes and packages, Package pickups, Sale of stamps, ReadyPost, greeting cards, and other retail products, Sale Priority Mail Flat Rate postage, In Person Proofing |
What device is a handheld iPad with a credit card sled that helps the lobby assistant to conduct simple transactions in the lobby? Provide complete answer. | Mobile Point-of-Sale (mPOS) |
What is the system used automatically collects postage due on prepaid packages? Provide complete answer. | Automated Package Verification (APV) |
What is a service used in city delivery areas to purchase postal products by mail using a check or money order? | Stamps by Mail |
What is operated under contract to the Postal Service by persons who are not USPS employees? Provide complete answer. | Contract Postal Unit (CPU) |
What service is used for events by taking the Post Office to customers? | Mobile Retail Units |
What is located within existing communities in locations and are operated by those entities? Provide complete answer. | Village Post Office (VPO) |
What is the type of accountability where everyone in the unit works out of one shared cash container, stock, and money orders? | Single Drawer Accountability (SDA) |
What are three digit codes that assign financial transactions to the proper General Ledger Account? | Account Identifier Code (AIC) |
What is used to enter daily business transactions and run receipt controls? | PS Form 1412, Daily Financial Report |
Apart from the Unit ID and Initials section, what are the three other major sections of a PS Form 1412? | Receipts, Stamp Accountability, Disbursements |
What is maximum amount of cash can be stored in your drawer? | $100.99 |
Except for 5 day old checks, what is the amount required to make a deposit? | $100 |
What is the first step in the Retail Closeout process? | Gather and group all related materials to the day's financial transactions. |