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GOL 510

AMA flash card study guide

TermDefinition
Open-ended and targeted questions
Emotionally charged communications
Feedback that sets expectations
Tailor communication to audience
Accommodate various styles
Cross-cultural awareness
Etiquette
Empathy vs. Sympathy
Positive intentions
Multi-sensory listening
Managerial empathy
In-the-moment feedback
Mindfulness
Trust building met
Paraphrasing
Created by: xxxtatltaelxxx
Popular Management sets

 

 



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