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Mops scheduling test

what is the important info to have when scheduling appointments? physicians availability
list the info you should obtain from the PT when scheduling an appt Pt name, phone #, insurance, reason for visit
name the 3 systems for office appointments and briefly explain each Scheduled appt-most efficient. flexible hours-different hrs on different days. open scheduling-(tidal wave) no appt, walk in
list 3 ways to remind Pts about a scheduled appt 1.)appt cards 2.) postcards(kept in tickler file) 3.) phone call the day before.
explain why an appt book should leave some open time slots available to allow for same day call-ins, emergencies and new pts
list 3 factors taken into consideration when scheduling appts 1) drs preference 2.) Pts needs 3.)available equipment
describe what to look for when selecting an appt book opens flat, proper size for office, room for all PT info
explain "establishing the matrix" advanced preparation-blocking out times that physician is not available
describe "buffer time" dr preference; usually 15-20 min in am+pm to catch up on paperwork/phone calls
explain group/cluster scheduling same type of appt on same day of week; often used by pediatricians + surgeons
name 2 things that would be helpful to a pt who needs to schedule a series of appts 1.) schedule appts same day+time 2.) give appt cards
what is the main purpose of appointment scheduling to make the best use of effective time management
list 2 things that effective time management accomplishes 1.) makes best use of staffs time 2.) allows for emergencies
what is the most important thing to remember when keeping an appointment book it is a legal document
what is the best way to schedule appointments for a PT who is habitually late for his/her appointments last appointment of the day + call to remind
give 2 reasons why the use of appointment cards avoid misunderstandings 1.) saves on time consuming phone calls 2.) prevents errors
who will ultimately determine whether a PTs symptoms constitute an emergency physician
triage prioritizing PTs based on medical needs
double booking more than one person scheduled in a single time slot
wave scheduling 3 PTs scheduled on the hr; 1 on the 1/2 hour
open scheduling no appointments-PTs seen in order of arrival
flexible hours scheduling different hrs on different days- allows for some late days, etc
Created by: Buta610