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Habit 4
Term | Definition |
---|---|
Win-lose | high on courage, low on consideration. Always getting ahead of others or being better |
Lose-win | low on courage and high on consideration (insecure) |
lose-lose | if you cant win, no one wins, put others down |
win-win or no deal | balancing courage and consideration is the way to help others and yourself feel good |
EBA | Emotional Bank Account |
deposit | doing something that helps the relationship |
withdrawal | doing something that hurts the relationship |
Do small acts of kindness | take initiative, be kind to others and create connections |
Be loyal to the Absent | avoid gossiping or backbiting |
Forgive | learn to forgive and forget |
Apologize | if you're in the wrong, admit it now |
Set clear expectations | don't leave things fuzzy |