click below
click below
Normal Size Small Size show me how
Habit 4
| Term | Definition |
|---|---|
| Win-lose | high on courage, low on consideration. Always getting ahead of others or being better |
| Lose-win | low on courage and high on consideration (insecure) |
| lose-lose | if you cant win, no one wins, put others down |
| win-win or no deal | balancing courage and consideration is the way to help others and yourself feel good |
| EBA | Emotional Bank Account |
| deposit | doing something that helps the relationship |
| withdrawal | doing something that hurts the relationship |
| Do small acts of kindness | take initiative, be kind to others and create connections |
| Be loyal to the Absent | avoid gossiping or backbiting |
| Forgive | learn to forgive and forget |
| Apologize | if you're in the wrong, admit it now |
| Set clear expectations | don't leave things fuzzy |