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Habit 4 Study guide

Habit 4: Think Win-Win

Term/QuestionDefinition/Answer
Habit 4 Think Win-Win
Habit 4 Principles courage and consideration
Habit 4: See It is possible to win in such a way that others can win too.
Habit 4: Do Balance courage with consideration and make deposits in other people's emotional bank accounts.
Habit 4: Get More wins in life and better relationships.
Module 11 Balance courage and consideration.
What is the main point of Module 11? I can build effective relationships with people by working for their benefit as well as my own.
What does win-lose mean? If you are high on courage but low on consideration, you trying to get ahead of others for your own gain.
What does lose-win mean? When you are low on courage but high on consideration, you are insecure.
What does lose-lose mean? If you cannot win, you will not let anyone else win. You are putting other people down while also putting yourself down.
What does win-win mean? You and the others will both win. When balancing both courage and consideration you are putting you and them first.
Module 12 Make deposits in other people's emotional bank accounts.
What is the main point of module 12? I can make deposits of kindness and helpfulness into other people's emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships.
What is a deposit for the other person? You have to build a relationship with a person in order to find out how to fill their EBA.
What at the 7 EBA deposits? Do small acts of kindness. Keep Promises. Keep confidences. Be loyal to the absent. Set clear expectations. Apologize. Forgive.
Created by: kharvey6
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