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Habit 4 Study Guide

Think WIN-WIN

TermDefinition
What are the 4 matrixes of Courage and Consideration? Win-Lose Lose-Lose Lose-Win Win-Win or No Deal
What is the Courage and Consideration for Win-Lose? Upper left corner Low in consideration High in courage
What is the Courage and Consideration for Lose-Lose? Bottom left corner Low in consideration Low in courage
What is the Courage and Consideration for Lose-Win? Bottom right corner High in consideration Low in courage
What is the Courage and Consideration for Win-Win or No Deal? Upper right corner High in consideration High in courage
What is an EBA? Emotional Bank Account that you can deposit (add) or withdraw (subtract) from other people.
Ways to make DEPOSITS into other people. Find out what a deposit is for the other person. What I think would be a deposit may very well be a withdrawal.
Ways to make DEPOSITS into other people. Do small acts of kindness.
Ways to make DEPOSITS into other people. Keep promises.
Ways to make DEPOSITS into other people. Keep confidences.
Ways to make DEPOSITS into other people. Be loyal to the absent.
Ways to make DEPOSITS into other people. Set clear expectations.
Ways to make DEPOSITS into other people. Apologize.
Ways to make DEPOSITS into other people. Forgive.
Created by: tgibson5
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